
Serving Chandlerville, IL and surrounding areas
In business since 2013
Free estimates
Warranties offered
"<p>As with the previous poster, the main problem we had with FiveStone was communication. Ryan came out and estimated the job (and was very nice, according to my husband), and we sent a deposit of one-third. We were told they were coming Oct. 1, which was several weeks after the initial estimate. We had to call to find out they wouldn't be coming until Oct. 12 The job took parts of three or four days, but the frustration came in being told they were coming, and then not having them show up or call at all and having to track them down repeatedly over the course the week or so that they were on the job. I'm lucky I was home recovering from surgery, because if I had had to take off work to do this, I would had a tough time of it.</p> <p>The workers worked very hard while they were here, but came without some needed supplies and kept asking to borrow our things to do the work (tarps, cardboard, stepladder, box fan, turkey baster to put water in the crack, broom, vacuum, etc.), which also bothered me. They did go out and get plastic sheeting and rags. While they did tarp off the immediate area they were working on, they didn't cover anything else in the room; as a result, everything was completely covered with epoxy dust. They did ultimately clean a lot of it on the last day, but there's still a lot of cleaning for us to do. </p> <p>I'm frustrated because I found the workers nice and hardworking, as well as the staff in the office and I want to rate them higher. I kept hearing about a car accident or accidents people in their company had had as excuses why they were late or didn't have supplies or hadn't called when they promised they would. I'm truly sorry there were accidents, but I just wanted someone to be honest with me about the schedule and keep me up to date. I hope they can get this communication issue solved.</p> <br />"











