Get matched with top fridge, freezer or ice maker repair or service pros in Charlestown, MD

"Honest and reliable"

"It was very difficult to get the elections "

"My LG fridge stopped working. After contacting my appliance " insurance" company that boasts about same day service did not provide that service. I contacted Act Right Appliance and Donnell scheduled me right away. I rarely provide reviews but when a company provides superior service you need to acknowledge that! He was responsive, timely, honest, explained his diagnosis and made the repair all at once. It's nice not living out of my cooler! "

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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Great! The technician replaced the broken spring and checked out the entire mechanism that operates the door. Everything is working like new. Professional and reasonable cost. Thanks!"

"Oven problem over the Christmas holidays, of course!! However, we were able to get on the schedule in a reasonable period of time (better than the original retailer from whom we purchased the appliance by over a week!). The repair required 2 persons because of the weight of a double oven, but it was done quickly and efficiently.... and no mess left behind! Everything was explained clearly and priced fairly. Would recommend without reservation."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Had an emergency clog that flooded basement bathroom. Perry came over and we thought he was awesome. He seemed very kind & was happy to help. Got rid of the clog and even fixed our garbage disposal. Forked out a little over $380 but didn’t care because I was relieved things were fixed. Unfortunately Perry didn’t connect the hose back up to our washing machine so when we ran it, our basement flooded even worse. Contacted Perry to see if he had anything to at least help suck the water up and asked if PlumbCrazy covered this sort of thing. He replied and he said “For all I know you moved to clean and left it off.” I promise you we didn’t move anything yet. It definitely wasn’t intentional that it was left off. However, I am very frustrated that something like this can happen and he doesn’t want to take any responsibility for it. Our carpet, my speakers and a few other items were soaked from this incident and now I’m over here wishing I didn’t choose to do business with this company. I hope in the future Perry double checks that he hooked everything back up so no one is left on the situation we are."