Get matched with top pipe repairers in Charlton-depot, MA

"He showed up quickly and did the work. The price was on the higher side but he showed up on time and did a good job."

"From consultation to finish, Jane and Brandon were very helpful and persistent on their job. Tite they installed are still looking new after 6 years."

"The water heater replacement went really well but they haven’t called me when I wanted more services.  They went above and beyond to make it elevated in case my basement flooded again.  Two or three people came out."

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"We hired Flash Painters to do the job and were very pleased with the outcome. They were pleasant, professional and did a great job. I highly recommend this family run business."

"Rob provided a good price that was $1000 less than the contractor that had attempted to complete the underground plumbing previously.  Rob fix his plumbing mistake, was very punctual and worked with me on the overall design."

"When the granite was initially installed, they had cut the holes the wrong size for the faucet and had to come back out the following week with a new piece of granite. However, because it was their mistake, they were able to come to the house after 5 pm so that I didn't have to miss work again for the installation. They did a beautiful job and I was happy with the finished product."

"They were terrific, from start to finish. At our initial contact in August, Sabrina discussed scope and provided an estimate. Upon signing a contract, Maia put us in touch with various partner vendors to select fixtures, trim, tile, and stonewwork in October: they provided great guidance. When the work began in January, project manager David kept us apprised on the various steps (demo, plumbing, electrical, carpentry, plastering, etc.) and was very responsive to questions that arose. Jose made sure that the necessary fixtures and materials were delivered when needed. Marcio, the carpenter, did beautiful work matching our existing Victorian trim. Andreina, the operations manager, juggled all the scheduling flawlessly, and our main contact once work started. The job was mostly done in 6 weeks. The glass shower door was delayed a couple of weeks due to a problem at the vendor's end."

"Given my architect's drawings, Ivaldo provided a very reasonable quote and stuck to it. There were several times where we needed to add on or make changes, and the price was always very reasonable for these upgrades. We also had some challenging foundation work and no room to bring in big equipment, and Ivaldo had a lot of experience dealing with these challenges, which played a big factor in hiring him. Later, we had some major scheduling issues with the utility company (Eversource) that complicated the schedule quite a bit, and were totally out of our control. These delays made the process somewhat stressful but none of this was any fault of Ivaldo's. His guys were courteous and respectful. Quality was also very good other than one issue with tiling, but Ivaldo will always make good on anything that you're not happy with. They'll get the job done, and charge you what it costs plus a reasonable rate for themselves. Overall, a full gut renovation is a major undertaking, and nobody should expect something this big to be smooth and stress-free. I have no regrets in hiring them and plan to call them back when the house needs work."

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I had come to the decision of gutting my 50 year old bathroom and replacing it  with a new one and a call was made to The Kitchen Center.
They were courteous, respectable and professional during our conversations. After I chose them to work in my home, details of the remodel were given and all of my questions were answered. .A detailed contracted was issued which included a timetable for the projected work to be done. They continued to answer all other questions throughout the project.
The project began and was completed as discussed. Dust control measures and floor protection was provided which assisted in keeping my home dust and dirt free with all the workers in and out. Another smart move on their part was to put a lock box on my door which allowed the workers to come and go as needed. This also gave me the freedom to do what I needed to do at any time.
I know that there is always a snag during construction projects. In my case it was a tile issue which was taken care of according to the project specs. For this I was greatly appreciative that my best interests were of the upmost importance to the Kitchen Center.
My experiences with the sub contractors,of which were many, were all of a positive nature.
My new bathroom is beautiful and was worth the wait!
I would highly recommend The Kitchen Center Of Framingham for any home improvements that one has in mind.


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