Get matched with top oven or stovetop repair or service pros in Cleveland, OK

"Super helpful"

"Called April 9, he came and diagnosed the magnatron as the issue, he ordered the part, but then he left for a week. Came back to install on April 20, part didn't work. He wanted to leave the microwave just out in the house while he waited for the replacement part to come in, but that would have left it exposed to damage from children/pets, etc., so I had him put it back in. He mentioned no liability to that request. He failed to come out again until Friday, installed the magnatron that day (April 24). However, while he was trying to put the microwave back in, the door was making odd popping noises. He adjusted the door and it's now visibly farther away at the top of the microwave on the hinge side and wiggles at the top on the latch side - neither of these were true before he worked on it, neither of those are true after he worked on it. HE put it back in and did a water test, then declared it a finished job. I would expect that anything a professional does would not expose my family to risk. We noticed that there was damage to our range under the microwave where he had been working (he has stood on the range and the grills slipped around a few times while he did that, scratching the surface - I would expect a professional to not damage our other appliances.). I let him know about that and he said he couldn't do anything about it. We had to leave for the weekend right after, but when we came back we found that the microwave door wasn't shutting correctly - it would run if we moved it just right, but then sometimes we would close it and it would just TURN ON AND START COOKING without us pushing any buttons, etc. This was a huge safety issue. I've unplugged the microwave and notified the repair guy (Logan). He has given me nothing but pushback. I offered for him to simply refund the labor cost ($200 of the $400 we paid him) and I'd get someone else to fix it, but he says the problem must be that we have bad latches, and he keeps giving excuses. I've given him multiple requests and opportunities to come back out and make it right."