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"Got done in one day as he promised. Roy is very nice and a very quick worker. I would recommend him to anyone and we will use again."

"We bought our house 2.5 years ago and started having septic issues within the first 6 months of living here. We were pumping our septic tank about every 9 months. Since COVID and quarantine, we have been pumping every 3-6 weeks. We have been told by many that our field lines are blocked and we needed to replace them. We had hired a company in July and after having little to no communication from them for two months we decided to find another contractor. I checked Angie's List and called a couple more companies with one of them being Rapid Rooter. I called Rapid Rooter on Sunday 8/30 and Shane called me back Sunday evening, then came out on Monday 8/31 to give us an estimate. Shane offered to try and repair the lines and save us money (no other company offered to repair the lines). Shane gave us two estimates, one to repair ($3,800) and one to replace ($5,800) if they couldn't repair. We hired them Monday, they called all the utilities on Tuesday 9/1 to mark their lines, and we were on Shane's schedule for Thursday 9/3. Shane and his crew came out and completed the job. What I thought would take a couple of days, took hours for them and with extreme efficiency. They started at 8:30am and left at 3:00pm. They did try to repair the line but once it was dug up, it was discovered the old field lines went uphill (huh?) and into the forest, and were not salvageable. They communicated and showed us, and we approved the full replacement of lines. The new field lines had to be relocated to the front yard which went downhill (gravity, duh!). Our baffle in the tank had also deteriorated to nothing, so they replaced that as well. They did end up cutting through our main water line (only because it wasn't where we all thought it was), and replaced that with better material than what we previously had at no extra charge. I highly recommend Shane and Rapid Rooter. He communicated via phone, text, and constantly while here on the project. He had our project done less than one week from my first call. He was straightforward with our options and even purchased materials for two new hose bibs that we wanted installed if repair of field lines was possible. Since we had to replace and relocate the lines, we couldn't do the hose bibs at this time, but we will sure be calling Rapid Rooter out again soon, to put in the hose bibs. Lesson learned from this project is that the cheapest isn't always the best. If you want your job done right and be able to get it done promptly and on time, call Rapid Rooter to take care of you. They will have all my future business and references."

"Quality presentation. Quality installation. Quality follow up. Professional on all fronts."

"They did a great job! They are super professional, understood what was needed, and their work was even better than expectations. I sm very pleased with the outcome and I will definitely hire Tact Contracting again!"

"The service is great, they were knowable fair price, I am very happy with the service."

"Clean, friendly and knowledgeable installers. They had everything needed for the install and made sure to clean up after the work was done. Would certainly recommend them again!"

"They did a great job. They even found a leak in my water line and fixed it for me while replacing the hose bib."

"Jesse and his crew were very knowledgeable and professional.They did a great job putting the roof on and cleaned up Very satisfied with their work.I would highly recommend them.I’m having them install gutters and gutter guards."

"Excellent. Very thorough, provided great photos of before and after, explained thing so I could understand them, and at a competitive price."

"Donna and Jeff (owners) were hands on supervisors. They both patiently answered lots of questions and provided recommendations and resources out of their scope of business.  I felt confident that Jeff and Donna knew their business well and that my best interests were being well served.  I feel confident that they will respond quickly to any questions that I may have in the future regarding this project.  I would recommend them without any reservation.  I felt like I was fairly treated and charged a fair price for their services and the system installed.  Stated scheduled was maintained with proposed start and completion dates.
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