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"They did a good job."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

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"I would highly recommend HPC Services! They responded quickly when we called for an estimate on a new heat pump. The gentlemen who were in our home installing the unit were professional and polite and very nice to our little dogs. Sergio stayed and answered all of our questions until late in the evening. They offered us a free duct cleaning and that was completed on Monday after the Friday install. Emmett worked quickly and professionally. He was so very nice and easy to talk to. I was most impressed with the fact that they offer a Veterans discount. If are looking for an amazing company for any HVAC work, I urge you to give them a call!! Karen Hamner"

"I was happy with the price and the work performed."

"Perry is professional and knowledgeable. He handled our problem like the the pro that he is. We will continue use his services for our future needs."

"Good professional work!"

"Will install system tomorrow"

"We had a tuneup today on our HVAC system. Gentleman was professional. However.....technician states they are no longer allowed to utilize homeowner's driveway. I would like to know who is now coming to repair the damage to my front yard! It's wet and of course he got stuck. WHEN SHOULD I EXPECT TO HAVE A TEAM-MEMBER OF ARS OUT TO REPAIR OUR LAWN?"

"My technician from John C. Flood is named Matt. Matt was courteous, professional, and efficient. Thoroughly explained what he was doing while he was doing it and summed up when you finished."