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"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"Within the last two years, we had used Proserve to repair our fridge and our hot water tank.  I had been very pleased with their staff, services, and fair pricing.  When one of our upstairs toilets stopped working, I decided to call Proserve to try their plumbing services.  I am extremely happy I did. 

Sam and his son, Marshall, were sent on the call to our house.  I love these guys; they are the reason I did all these plumbing projects now.  They listen to what I want and suggest repairs that are functional and aesthetically pleasing while trying to keep my costs low.  They are extremely neat and clean up after their work; true professionals.

We bought our home, a foreclosed house, about two years ago from FNMA.  It was built in 1998 and the plumbing had not been updated or well maintained.   We knew it was time for plumbing updates and repairs. 

Toilets and Flanges Replacement: They only charged me $200 per toilet replacement which included labor and the actual toilet. I have seen other plumbers advertise $190 for just the labor and you provide the toilet!  These are nice standard low flow toilets, which flush adequately with just one flush. 

Of course, the flange replacements were not included in the $200.  They cleaned and disinfected during each step of the repairs.  Sam came on a Wednesday to do the estimate for the toilet replacements, and was able to come the next morning to do the work.
Outdoor Irrigation Pressure Regulator:  They replaced the pressure regulator for our irrigation system which had cracked during the winter.  They emphasized we should get an insulated cover to use during the winter months.

Roman Tub Faucet Replacement:  When the faucet handle of my Roman tub fell off, Lowes and Home Depot told me that I would have to remove the entire tub to gain access to the pipes or I would need to try to repair the old faucet by ordering parts from Moen.  I put this repair off for months.  When Sam did the toilets estimate, I asked him for advice about the Roman tub.  He noticed that the toilet closet was behind the Roman tub faucet.  He said he could cut into the toilet closet wall to access the Roman tub?s pipes and then put in a removable access panel so we could always have easy access to these pipes.  I liked his plan so we did it.  A few months ago, I put new faucets in the sinks of this bathroom.  Sam took photos then found me a Kohler Roman tub faucet to match the style of the sink faucets.  He created the access panel with an attractive removable cover and installed the new faucet; looks great.

Replace Kitchen Sink and Faucet:  This was a tricky installation as we have ceramic counter tops and I wanted a bigger deeper sink.  Sam and Marshall had to cut the ceramic tile, rework the under-sink plumbing, remove and reinstall the garbage disposal to
fit the larger new Kohler stainless steel sink into the cabinetry.  They did an amazing job that looks beautiful.
I am extremely pleased with the quality of work, materials, and fixtures that Sam and Marshall of ProServ provided me.  I think the pricing was fair for the amount of work done and the quality of the toilets, faucets, and sinks.  I plan to use their services again. I have already suggested my mother-in-law use them for her future plumbing repairs and would recommend them to my friends."

"I was extremely impressed by the assistance and service provided by this company.  They spent a lot of time with me making sure I purchased the correct toilet for my needs.  The installation was done quickly, efficiently  and neatly and they even disposed of my old toilet. The two servicemen were polite, informative and left everything very neat and clean. And to top it off, in spite of several upgrades,  the price for all of this was much lower than I had expected.
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"Greg was the first service person I've dealt with who took the time to explain the problem and recommend several steps to take care of it. He returned to provide the service for step one, completed the job quickly, and left me with a functioning sink and garbage disposal as well as the name of another service provider for the next step. It's great to know that I've finally found a plumber I can feel good about calling again!"

"John, owner of Improvement Pros, and his team recently finished a kitchen remodel for us. Although we kept the same layout, the cabinets, counters, kitchen sink, and backsplash were all replaced. His team also added crown molding and trim on the soffit to help it blend in with the cabinets. John is very good about keeping in touch throughout the project, so we usually knew what to expect day-to-day. The project did run longer than expected, but that was because one of his employees took a job overseas and quit without advanced notice. If that wouldn’t have happened, the job would have been finished as expected. To make up for that delay, John worked on a Saturday and gave us a small discount on the overall price. He also strived to make sure that my husband and I were both satisfied with the end results. Not happy about a tile? He’ll fix it. Cabinet doors look just a little off to you? He’ll straighten them. At the end of a project, he asks for honest feedback because he wants to keep improving his business. Since this was the third time he successfully completed a project in our house, we knew we’d be pleased with the results of this project as well. He did not disappoint and we love our new kitchen!"

"Dwayne was prompt on-time installed water heater properly and was easy to talk with"

"This company is the best! They handed our project on time and completed it in half the time they projected it to take. They worked in my budget and even upgraded a couple things with no additional cost. I highly recommend them and I certainly will use them again for any new remodeling needs."

"Perfect. Josh (owner of Bradley Plumbing) was extremely knowledgable regarding what we needed to get the job done without running into problems during the work. He was fast, efficient, and his work was fairly priced."

"They did a really good job. He was thorough and explained everything, and cleaned up."

"Several years ago we replaced our upstairs bathroom flooring....using a friend. We realize he didn't know what he was doing when he put the toilet back in. Years later we have ugly mold/fungus on our downstairs ceiling and between the floors. I saw a referral here, on Nextdoor, to use Shawn Turano of PROPERTY RESTORATION SOLUTIONS. Great referral! He really knows how to handle dangerous molds, utilizing HEPA requirements, etc. He gave us a reasonable bid, adhered to it, did an outstanding job and solved our problem. If you need property/disaster restoration from a flood, fire, smoke, mold, or general contracting needs, I can honestly refer Shawn. Here is his number: 719-650-5895."