Empire Today - Madison
Empire Today - Madison
Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. *On in-stock carpet and flooring styles only in select areas. Excludes floor prep.
"Had all rooms in my house done with carpet and laminate for kitchen. This was in 2022. They sub contract out to other companies to do all the work. In fact after you buy your product through salesman you will never hear from him again. I have a plank coming up in my kitchen along with peeling. Couple other little areas not noticeable from far away. Empire handed off to a contractor to have them call me. They told me $275 for service call. I even sent pictures. They would take the $275 off the project if I went ahead and had them do the work as long as product not defective. My point is, $275 to just come and take a look at area I?m talking about?? It?s not even Empire coming to look. Plus I bought everything from them. So apparently like someone said after the sale you are pretty much written off. They do not stand behind their product. Hard to rate on customer service. Who do you rate, Empire or the people doing the work! Ha!"
Gwen B on August 2025
Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. *On in-stock carpet and flooring styles only in select areas. Excludes floor prep.
"Had all rooms in my house done with carpet and laminate for kitchen. This was in 2022. They sub contract out to other companies to do all the work. In fact after you buy your product through salesman you will never hear from him again. I have a plank coming up in my kitchen along with peeling. Couple other little areas not noticeable from far away. Empire handed off to a contractor to have them call me. They told me $275 for service call. I even sent pictures. They would take the $275 off the project if I went ahead and had them do the work as long as product not defective. My point is, $275 to just come and take a look at area I?m talking about?? It?s not even Empire coming to look. Plus I bought everything from them. So apparently like someone said after the sale you are pretty much written off. They do not stand behind their product. Hard to rate on customer service. Who do you rate, Empire or the people doing the work! Ha!"
Gwen B on August 2025
