Get matched with top major renovation multiple room pros in Concord, NC

"We hired Steve at Cransten to assemble and install new cabinets for our kitchen and the results were amazing! His attention to detail, quality workmanship and professionalism greatly exceeded our expectations. We were so happy with Steve’s work that we immediately booked him to install additional cabinets in our dining room."

"We have used them for several years for a major kitchen/multiple bathrooms remodel and many other home projects. The work is always excellent quality! Charlie has great attention to detail in planning the remodel, and he & Jared work closely together to make sure work is completed as promised! They are also great at answering questions and providing service after completion, as well!"

"I have a feeling that these positive reviews were all entered by employees or members of the family because there is no way these many folks were satisfied. What a terrible experience - this whole project was a clown show from start to finish. We hired Glenn to convert our screened in porch to an enclosed sunroom and extend it by 5 feet. We were assured that once this was completed everything would blend in perfectly with our existing structure and we would be very happy. We had some existing plants located in back of the screened porch and asked that they remove them carefully so that we could replant at projects completion. No problem was their answer to that. Day 1 - the Brick masons' show up and they dig up the plants - shoddily at best and set them aside. When we looked at the plants we realized they had cut through the root structure so they could just get them out for the way - As they begin to lay the foundation for the extension, we noticed that the bricks that were picked out DO NOT MATCH the existing house at all - not even close. My wife had to go out to tell them to stop what they were doing until we could get it worked out with Glen - Their answer, of course, was, "it's not our fault" - after a few calls to Glen, he and his "foreman" (and I use that term so loosely it's not even funny) came out and saw that this was the case. After going back and forth with brick company they claim that they found the correct brick and the brick masons started over. Framing came next and we thought everything was going smoothly until the trim guys were here installing our tongue and groove ceiling and they noticed that the newly framed walls were not square. In fact they were so far out of square that the walls were actually bowed where you could visually see it - no string or level was needed. Once this was discovered the "foreman" kept calling the framers to tell them how to fix it and the painters (Yes, PAINTERS) would show up and stare at the wall for a little while, scrape at the drywall and tap it with a hammer to try to make the wall straight. The "Foreman" would pop by every morning, shake his head and tell us that he told the framers how to fix it. Yet again, painters would show up and have no clue what they were there to fix. As they didn't speak any english, it was very difficult for anyone to tell them what needed to be done. As that was going on, they decided to install the hardwood floor that we picked out. It was then that we realized the cement floor that the "brick Masons" laid, was not level and left a rather large hump in the floor. So, as you walked across the hardwoods, they would bounce up and down by a large amount. Glen came back out and we had to show him with a level what we were talking about. Glen actually looked at us and told us that all of these discrepancies were within tolerances - WHAT?? There were numerous attempts made to level the concrete, even to the point of bringing in a grinder to try to level the floor. After many attempts, they finally got the floor to a point where we were ok with it. So they reinstalled the hardwoods. At this time, they were still trying to figure out how to fix both outside walls to make them straight, all the while they are bringing in ladders and moving stuff around and guess what? They scratched the **** out of the hardwood floors. We had pleaded with Mr. "Foreman" to not put the floor down until everything else was complete, to no avail. Glen or Mr. Foreman" would tell us that the walls were fixed and we would have to wait for them to show up so we could pull out our levels to show them that they weren't. You would think that if a customer is telling you somethings not right that when you showed up you would bring your own level or tape measure to use - but nope - we supplied the tools. They re-framed the back of our fireplace box as well - want to guess what that looked like when they were "done"? Right, not one part of it was straight. the walls bowed out on both sides and they had to rip it down and start again. When the painters were there, they stayed so late that they were painting by the light of their cell phones because there wasn't any power to that room yet. We have pictures and videos to document ALL of this - it was just a bunch of circus monkeys, one after another that showed up here to work. When the walls were finally 'close enough', we gave them the go ahead to complete the ceiling. Once the ceiling went up, there were gaps between the ceiling and the walls - in some areas the gaps were quite large. We asked what could be done about that and got the blank stare. Finally they decided it would be best to throw a piece of trim up there between the ceiling and the wall to hide the gap that they just couldn't get fixed. With the trim in place, we still had plenty of gaps and quite frankly, it looked like crap. So they decided that a bigger piece of moulding, crown moulding, should be used to alleviate the gap. We agreed to that fix and up went the crown. We still have gaps between the ceiling and the walls. And we were tired of everyone standing around scratching their heads, not knowing how to make it right. this project was supposed to be 10-12 weeks but went WAY beyond that estimate. There were weeks at a time when no one showed up. The 'finish carpenters' would show up in our driveway and sit in their truck for up to 40 minutes before they made their way back to the worksite. And I think only once did they work 8 hours. Most days they were here for 3 hours at a time and then they would disappear. The shingles that they put on the roof "weren't even close to matching the existing house" as our roofer put it. We had to have our entire roof replaced and the roofer asked us who did that section cause it "wasn't even close." If you stand outside and look at the bricks, they don't match either. they have grooves in them where the existing bricks do not. We asked in the beginning to give us heat and air in this room. Instead of bringing in an HVAC guy to see what was needed, they ran undersized ducts to the room and the system can not pump enough air or heat into there to make a difference. We had to bring in our own HVAC company and we'll be spending an additional 3.5 - 4k to have this fixed. Heck, the door to the outside is so hard to close and lock that we try not to use it until I can get someone out here to fix it. When the final accounting showed up, Glenn was trying to charge us for supervisor time for the period when no work was being done and he was trying to charge us for their efforts made to fix the issues they created. the only thing he did right was offer to replace the hardwood flooring that his guys tore up. But to bill us for the crown molding that was put up to cover up their poor craftsmanship? Or to bill us for having the framers (painters really) come out to fix the bowed walls that they haphazardly built in the first place? He claims that his books are open but when you try to compare charges from him you better be well versed in finance. They use an estimate system that doesn't line up with the actual charges that they send you every month. it is very difficult to reconcile. He claimed we made a lot of changes and thats why there were overages yet, we never saw a change order of any type. We even made concessions from the original estimate to try to keep our costs lower but Glen found a way to take those saves and incorporate them into his labor costs. Needless to say, nothing came in under budget. the labor costs are extremely hard to validate as he just takes the word of the "foreman" as to who worked, when and for how long. We use our room, and we try to look away from the obvious frustrations that we still have with it. But we were totally soured of ever doing a Remodeling project again - this was, by far, the worst experience wow have ever had hiring a Company to do work for us. Your mileage may vary but you've been warned. Oh and, if you'd like to see the pictures, videos or the accounting of finances, feel free to pop us a line. We'd be happy to show you."

"Walt and his team are absolutely the best! Walt did a renovation of the first level of our home which included a full bath, a home office, a bedroom and a butler's pantry area. He took our vision of what we wanted and needed and made it happen. His team did outstanding quality work and went far above and beyond our expectations. We are so happy with the finished result. Our home now works for us and the space was reworked to make the most out of every inch of space. I would recommend Walt Haines to anyone looking for a general contractor with a team of professionals who can make your renovation "vision" a reality."

"Great! Bill and his crew did an excellent job. Very responsive to any questions/concerns/changes to our project. We have enjoyed our new outdoor living area."

"Remarkably, the renovation was completed ahead of schedule, showcasing the team's commitment to efficiency and excellence. Despite the inherent complexities of the project, proactive project management and effective communication facilitated swift progress without compromising on quality. The pricing and breakdown of material cost is very clear."

"Eric helped with Remodeling my living room, including rebuilding a section of floor and installing new overhead lights. Highly recommend for any renovations you need."

"I’ve had the pleasure of working with Randy on multiple occasions — both as the listing agent for several of his renovation and flip projects, and through clients I’ve referred to him for home updates, screened-in porches, and larger remodels. Every single time, he’s delivered exceptional quality, attention to detail, and professionalism. His craftsmanship and eye for design make every project stand out, and he’s always reliable and easy to communicate with. My clients have consistently been thrilled with the results, and I’m always confident referring him knowing he’ll take great care of them. Highly recommend for anyone looking for a trustworthy, talented contractor who truly takes pride in his work!"

"They were wonderful and very punctual. They finished in less time than expected and cleaned up all the dust afterwards. We are very pleased with the work."

At Pinnacle, we specialize in both commercial and residential services, delivering reliable, high-quality work with honesty and clear communication. With a strong focus on integrity and customer satisfaction, our experienced team is committed to keeping you informed every step of the way. We offer free estimates and take pride in earning your trust through exceptional service. Book your appointment online or give us a call today — we look forward to working with you!\n