Get matched with top basement remodelers in Coventry, RI

"They are unprofessional individuals, do not hire. Tried reaching out multiple times got some response saying they will come out but never did."

"He hired Tom Harrop to install kitchen cabinets and a heater under the kitchen sink, vinal flooring, plastering in a small area, add ceiling lighting and a shiplap ceiling. Once the work was done I asked Tom to do a walk through and he refused saying he stood behind his empoyees work. Here are the PROs and CONs. PROs: 1.) work was completed in a timely fashion 2) they did a beautiful job on the shiplap ceiling and lighting. CONs: 1) The brand new white cabinets had some nicks requiring paint touch up. 2) Terrible job on the floors! Uneven spots, lengths are uneven at the edges, gaps showing, no finish work. Terrible job!! 3) plastering looks like it wasn't even done! And there is some peeling of paint on the plaster job. Terrible job!!! 4) we were promised and paid for an under the kitchen sink heater which we never received. Called multiple times with no response. Lesson learned, will never use Tom Harrop again!!"

"Rick was very responsive at first and eager to get started on my bathroom remodel job for one of my apartments. He is commended for having to respond to quote request fast. I decided to give him a chance to do a good job before handing a bigger jobs for my other properties. Before the work started, I emphasized that the dust control and cleanup was very, very important to me. The job involved lots of demolition work inside the apartment - naturally, there will be lots of dust. The apartment is currently occupied and has lots of furniture, computers and audio equipment that I wanted to protect. I thought he and his workers were communicated this request. I even offered the use of dust control fan and Zip Wall to isolate the work area but he said he will be fine without them. Once the job started, I was away for one week to take care of my family. When I returned, I discovered that the door to the adjacent room was left open. That is my office with all the equipment and important papers. They left their construction material and equipment in this room. I was horrified that there are fine dust everywhere - on my printer, computer peripherals, furniture. I brought this issue up with Rick. Nothing happened. The worst part was that the job was declared done and I paid the service in full - They never returned to clean up and pickup the equipment. After almost a whole month, the supply and equipment is still there. I had to spend extra time cleaning up after their mess. Very unprofessional. Lessons learned. Do not pay the balance until all the cleaning is done and all the equipment removed. I expect the clean up and dust control to be a part of the job. I also repeatedly asked or professionally prepared invoices with vendor name and address, job details and the most important of all, the invoice number - all of these essential information is important to keep track of expenses for my projects. The SMS texts message and e-mail messages were not appropriate for this purpose. I explained to Rick that my CPA requires them many times. I even sent him a sample invoice and quote in Microsoft Word template - he never understood what I was asking. He is a nice guy, but not a good project manager or competent business person. The work was done, however, the work quality is fair to good - I had to go back and correct some sloppy work. Lacking attention to details and follow up bothered me. The biggest issues is the lack of clean up and keeping the worksite cleans so he and his crew gets an F. I do not think I will be hiring his company in my future projects."

"Lux was professional and friendly and on time and on point! Always was comfortable with the group working in our home!"

"On time and efficient"

"The communication was horrible. Had no problem responding when they wanted the down deposit and cashed it in right away. Did not hear from them for over 5 weeks after endless phone calls and texts. When they finally answered didn?t have a single idea who we were. The eventually came out, the work was good. But don?t believe the constant ?are we losing our deposit for nothing?, was worth it."

"Ryan and is team were outstanding! We had flooding occur from all the rains in Jan. We had a wreck outperformed and then hired RAM for the new build. From the start of the project to the finish (6 weeks) we were kept well informed on the progress and expectations were clear and concise. We did a few modifications along the way which were easily accepted into the project plan. I highly recommend this company for your housing new builds and remodels."

"The did great job at good price too, most important 3 big projects and they were in and out couple weeks they were done and im so happy how the house all come together in no time thanks again jo I appreciate you’re work highly recommend."

"Superb there craftsmanship in the mason trade speaks values they are very special I am having them do a new project also."

"Excellent great job"