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"They were here within an hour of contacting them thru Angi.com. Our heat went out the day before the Dec 22-23, 2022 subzero winter storm. Another company came out on Day 1 & had to order a part. We were still waiting on Day 6 (the Monday after Christmas) & that company was closed. E&M fixed the problem quickly AND even went up on the roof to clear the snow out of the flue. We are so thankful to have heat and will be contacting E&M, again, if we have problems with our HVAC! Thank you for making my family warm, again!"

"This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.

But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? 

Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $300 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.

But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? 

I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Unacceptable. 

 I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to Hope and she refunds my service fee. 

I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Look elsewhere."

"We had a great experience with Steve and his team. He's responsive, and performs estimates and installations himself. Great price. Easy to work with. Nicely done."

"Very quick response and scheduling to review and do the work which is great, He also provided helpful information before during and after the process. Very professional and a nice guy."

"Excellent. No complaints. Will hire again."

"Barry was awesome!! He called us and scheduled the project for the next day. He sent a message to let us know his approximate arrival time. He did a fantastic job."

"Results of resealing a slate porch floor looked great. Service was outstanding."

"Terrible company. Do NOT pay for a service contract with them for your home. My HVAC unit broke unexpectedly but due to old age, normal wear and tear from previous homeowners. Usual stuff. I got all the documents needed and sent them over and RWS underpaid my estimate by $7K. Have estimates of over $9K and they sent me a check for $2,144. I live in a very expensive area, you cannot just assume everything costs the same in every area of the country. Oh, and you will waste WEEKS trying to get in touch with someone to get an answer, a response, or some type of resolution. Meanwhile, you are paying them to help you with things like this only to receive less than a third of the cost of what you PAID someone to do. It's not worth it. Cheap company, terrible service, don't waste your time or energy."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."