Get matched with top computer repair, troubleshooting or upgrades pros in Crown Point, IN

"Mike was able to get the upgrade on to my computer and he also was able to determine that the system was grossly inadequate for what I wanted to do. He recommended what I should look for when I purchase a new one and when I do make a purchase I will be calling on him to get my system up to speed. I was most impressed with Mike’s professionalism and knowledge and I would definitely recommend him for any computer issues."

"Computer would not boot up. Alex looked at it on the same day that I called. Computer was not worth repair. My hard drive had not failed so he retrieved my data. In my case he had a refurbished computer that has exactly what I need. And the price was right. The computer was set up and my data was put on it. True, it was a coincidence that he had a computer that was exactly what I was looking for. But he has repaired computers in the shop or can build one for you. The main thing was he got my stuff from my hard drive. Also Alex is easy to deal with. Not arrogant. Not pushy. Friendly and helpful."

"Replaced video card. system running OK. Thank you."

We bring over 12 years of experience in commercial networking, low-voltage wiring, system upgrades, and building automation installs. Our team handles everything from structured cabling and concealed wiring to smart tech integration and surveillance systems. Dependable, efficient, and built to scale—our work keeps your operations running smoothly.

At Caps computer and professional services, our company is based on the belief that our customers' needs are of the utmost importance. Our team is committed to meeting those needs. We welcome the opportunity to earn your trust and deliver you the best service. No job is too big or too small for our experienced team. Call today for a quote!\n

I provide professional handyman and low-voltage services, specializing in:\n • CCTV camera installation and upgrades\n • Access points (AP) and internet/network setup\n • Network configuration and troubleshooting (Cat6 and fiber)\n • Building rewiring and low-voltage system integration\n • Ekahau-certified Wi-Fi design and testing\n\nCurrently, I work as a subcontractor with several major companies on commercial projects, while also taking on residential jobs independently. I’m dedicated to delivering reliable, high-quality installations and efficient troubleshooting for all network and security systems.

"Mark was exceptionally helpful. I went from a computer without hotmail access (something I've used for years) to a functional computer with Mark's help over the phone. I strongly recommend Mark, the PC Guy. He's a gem."

"Donna called me at the agreed upon time and we talked to find out the problems.  She immediately scanned the computer (she was on remote), saw the problems and proceeded to work through each one.  There were times when I was not on the computer with her while she worked. I am not a computer whiz so she explained what she was doing and why it needed to be done. She installed a virus checker so I would not get into the same fix again.  She was extremely patient! I was very pleased with the outcome and will use them again as well as tell others about my experience. <br /> I spoke with Spencer first who responded to my search for someone to repair my computer.  I had been the victim of a spam call.  I had called HP for computer support but the call was somehow rerouted to a hacker who proceeded to treat me with disrespect and was apparently installing malware as we spoke.  I finally hung up on him.  By this time I was mistrustful of anyone connected with computers.  Spencer put my mind at ease, helping me to believe I was at a good place.  Donna did the follow-up work the day after.   <br /> <br /> <br />"

"The problem was a BIOS message that said "press F1 to continue," but when I pressed F1, nothing happened. Sean arrived promptly at 12 noon on 11/21/2020, and began work immediately. By 2:00 Sean had removed RAM memory and reinstalled it, examined and changed certain jumper settings, removed and reinserted a 2032 CMOS battery, and other things which I can't remember. He was considering removing the SSD drive, which hosts the Windows 10 operating system, saying the drive might not be properly seated. But I told him the computer had been working fine until just quite recently, which indicated that the SSD surely was installed properly, and that I would prefer that he not remove it. So he did not remove the SSD, but I don't think he appreciated my interfering. Sean indicated early on that he did not like customers watching him work. He was polite about this. Thinking he meant that my talking or making suggestions annoyed him, I stopped talking and just watched. But after an hour or so of my just watching, Sean made it clear, politely, that he would prefer to work alone. At that point I left the office and did not bother him for the next two hours. After about 2.5 hours, Sean said he had found the bootup problem. All that was wrong was that a keyboard lock key on my Microsoft keyboard had been accidentally set. (I never knew there was such a key before this.) Once this key was unset, the computer booted up, responded to the F1 key press normally, and then booted up to the BIOS. Sean updated my BIOS too, at my request. Sean seemed embarrassed that this work had taken so long, as if he believed he should have checked simple things first (like the keyboard); he said he would only charge me for two hours even though he had worked for three. Let me add that I suspected a keyboard was an issue myself. That is why I called the tech shop Sean works out of in Sacramento (I've misplaced their phone number) Saturday morning 11/21, and left a voice mail asking the tech person to bring an extra keyboard with him. Sean either never got this voice mail, or else he got it and ignored it. The keyboard issue was the last thing he looked at; arguably it should have been first. As I was about to sign the papers Sean gave me at around 3:00 pm, I said "First let me check that everything is working." It was then that I determined that the LED power light on my computer's power-on switch was no longer functioning. I explained this to Sean, pointing out that it was working before he arrived. But he dismissed this complaint rather abruptly and rudely, saying it was a trivial and minor issue, or something to that effect. He clearly didn't want to stick around another minute. I added that I didn't want to sign any papers until this problem, which Sean himself had caused when he tampered with jumper settings, had been restored to working order. "Fine," Sean said, gathering up the unsigned paperwork and heading for the door. I said, "It's OK. If you are tired now, you can come back tomorrow." "I'm not ever coming back," Sean replied, walking out the door. He was obviously angry when he left, and didn't want to discuss the matter any further. Except for watching Sean for the first hour, keeping quiet most of the time, I don't know what I did to make this MyComputerWorks computer technician so angry. Despite overlooking a simple solution to my problem at the outset, he still fixed the main problem, and I'm glad to pay My Computer Works for his two hours work. I had a $10 bill in my pants pocket and was all ready to give it to Sean as a tip, but he left in anger before I could give it to him. It truly is important that this power-on LED light up and stay on while the computer is running. My computer is very quiet, and after a time of non-use, the monitors go dark even though the computer is on and Windows 10 is running. So the only way to be sure this computer is on or off is to look at the LED power light on the power switch. If the LED is on, the computer is running; LED off means it has been shut down. With no lights of any kind, this is becomes a non-trivial matter. I believe it would not be difficult for a knowledgeable tech person to fix this. It's just a matter of getting the jumpers Sean changed set back to where they were before he arrived. However, Sean has said he won't ever come back here -- giving no reason. I am asking MyComputerWorks to send another tech to clean up after Sean, fixing the jumper problem that he caused, since Sean is no longer willing to come over here. I am also recommending Sean have more training in troubleshooting and an anger management class."

"Anthony called at a predetermined time to help me with an issue that I had not experienced in the past.  He was very professional, extremely pleasant and when he took remote control of my computer, I knew we were in good hands.  He restored documents and pictures that I thought were hopelessly lost.  He also cleaned up and eliminated unnecessary programs.    I sat in the comfort of my home, sipping coffee while watching Anthony work his magic.  Take my tower to a shop where it will languish for two weeks?  No thanks!  I will be contacting Anthony for any future computer repairs. <br />"