
Serving Crumpton, MD and surrounding areas
Approved
In business since 2002
Warranties offered
Customers say: True professional
"Our sump pump failed during the hurricane in August 2011, so we had drywall damage (2 feet up from the floor), ruined floorboards, ruined tile and carpet, and damaged closet and bathroom doors. In addition, because it had taken so long for the insurance company to send someone out to our house, we had significant mold behind the damaged drywall. We called several companies, including those recommended by our insurance company, and nobody would work with us because a) we had mold behind our drywall and b) we were dealing with an insurance claim. Because our estimate was in the $15,000 range, we not only had to wait on the insurance company to issue our check, but we also had to go through an arduous process with our bank to release the funds. We were starting to get desperate, as we have an infant and didn't want her in a house with mold.
We decided to call Devin after reading his ratings on Angie's List. From the word go, Devin was 100 percent on board. He wasn't afraid to deal with mold, and when I told him about the insurance/bank obstacles, he was totally willing to be patient and work with us. He's had prior experience working with insurance companies, and he told us he was more than willing to wait. He then showed up the next day to check the damage. Devin first insisted on removing the damaged drywall immediately, even though we had no money to give him and no sign that we'd be getting it any time soon. He told us that he was most concerned about having the mold in the house with our daughter, and he told us he'd remove the damaged drywall prior to even developing his quote. Three days later, his crew arrived and removed all of the damaged drywall and tile. It was such a relief to have the mold out of our house!
Devin then quickly brought in contractors to provide us with his estimate. He knew that our insurance company had initially quoted a $10,000 job, but he noted that they didn't quote the cost of several other tasks that needed to be done in order to restore our basement, such as the seams along the corners of the walls. Thus, when he presented us with his $15,000 estimate, I was pretty nervous. I didn't know whether the insurance company would approve it. However, Devin was confident that they'd accept it, because he had documented every cost in the quote, explained his rationale, and taken pictures to support his claims. Happily, the insurance company readily accepted his quote, explaining to us that they agreed with his estimates. Finally, we could proceed with the work and also submit the required paperwork so that we could pay Devin. Keep in mind this entire time, he had yet to receive a dime!
Another thing that the insurance company had failed to do in its report is account for the "sweat equity" that my husband had put into the basement. He removed and disposed of all of the damaged carpet, and he also moved all of our items out of the basement. Devin was eager and willing to build those costs into his contract so that once the insurance company accepted the quote, he could then subtract those costs from our final bill. Since we had a $1000 deductible, that allowed us to cut our out-of-pocket cost in half!
Devin and his crew started their work in December, with a delay only due to the fact that we were waiting on paperwork from the bank. They finished the job in one quick week- replaced the drywall, tile, carpet, closet and bathroom doors, and painted the entire basement. For an 860-square-foot basement, that's a lot of work, and they made it look easy! Devin was on site at least every other day, if not daily, to check the work of his contractors and ensure that the work was progressing. His crew was polite and friendly, and if it weren't for the noise, we wouldn't have known they were there. They completed their work, with Devin only receiving our deductible and the first installment from the insurance company. And the basement looks even better than it did prior to the flood! The quality of the work is evident, and we are thrilled with the results. As of my posting date, Devin has yet to receive the bulk of his funds due to the incredibly slow process, and yet he has been totally flexible and willing to wait. I don't know of many other contractors who would be so willing to wait on $10,000 worth of funds after the project has been completed!
I can't speak highly enough of Devin and his crew. From start to finish, he took the stress out of this process. As a young family starting out, we just didn't have the personal funds to advance a contractor the money. Devin took that stress away and agreed to work with us, no questions asked. He even helped us caulk some leaky windows and give us a sense of how to mitigate our water drainage situation, at no additional cost. You can tell that he cares about his clients and helping them solve their problems. I can guarantee that when we are in a position to remodel our sunroom and do other household repairs, I will be calling Devin at Marvel Homes to do the work for us!"





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