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"The owner is on the job and makes sure that his team is following the correct process."

"I just had my pool resurfaced by Millennium Pools with Pebblestone. Yan Larenas ((Project Manager) and Elmer Lopez (Superintendent) have been outstanding. They are both very nice, patient (especially since I?m a worrywart), knowledgeable, communicative, organized, and conscientious. At least one of them was here each day of the project to ensure that I was pleased and to personally take care of any items that may have been overlooked by the crews. They are rare individuals who care about their customers and have pride in the work done. I was informed every step of the way and there were no surprises. I have a gorgeous pool now and it went so smoothly, without stress due to Yan and Elmer. I can?t overemphasize how impressed I am with them and how happy I am with my new pool. Thank you so so so much! Norbert Juelich"

"HD Exteriors replaced our 20 year-old wood deck with a beautiful new Trex deck in April. We had gotten 4 presentations from companies based on contacts we got from the Capital Home Show, and HD Exteriors was head and shoulders above all the others in design, detail, cost, and communication. Graham Jr., was our point of contact in setting our contract, and he was friendly, knowledgeable, professional, and clear. He listened to what we wanted to do, offered suggestions and didn’t try to upsell us. We were given a start timeframe, but our actual start date was earlier, which we appreciated. Throughout the entire process of signing the contract, having questions answered, being assigned a project manager, (Jai, who was always accessible and awesome) and the actual work being done, the communication was excellent. We were notified when workers would be onsite, when inspections were scheduled, when walk-thrus were done, and had access via text to our PM. All of it was extremely well done. The deck was finished with excellent workmanship, even when they installed a style of steps they’d never done before. We can’t say enough positive things about the entire company and how they operated. They were a pleasure to work with. We’re just sorry we don’t have anything else for them to build!"

"The effort made to construct the new yard deck that I described I wanted was fantastic. Every design I wished for was completed in a professional effort, in the time stipulated and in an unbelievable manner. If I find a future requirement I will no doubt contract this contractor."

"We hired Dmitry to build a deck. Dmitry set up a realistic schedule that was met. Dmitry and the team were eager to address our questions and concerns and work with HOA to obtain necessary approvals. After the work was completed, Dmitry helped us to address our neighbors’ concerns and come to a resolution at no additional cost to us. While on the site, Dmitry found an issue with our foundation, proposed a solution and executed the project promptly. Dmitry followed up with us in a couple of months to see if we had issues or questions. We are enjoying our new deck!"

"Oregon usa"

"I didn't have a great experience with HAL Co. They take FOREVER to return calls/emails. The day they were scheduled to come replace my fence they no-showed and I had to call the office around 4 pm to find out they weren't coming because a job was running late. The rescheduled installation was a day I was in the office. The crew said the outlet in my back yard wasn't working, so they left without calling me or ringing the doorbell to ask about it (the circuit just needed to be reset, which my partner at home could have done). I didn't find out until several hours later when the office called to tell me the crew had left. The fence finally got installed, and a few days later a neighbor found nails in two of his tires. The crew claimed they performed a metal sweep of the area, but now the neighbor is trying to get me to replace his tires. Finally, the gate latch got damaged somehow, possibly in a storm that happened a few days after the fence install, and HAL wanted $130 to replace the latch. I bought a latch kit off Amazon for $30 and did it myself."

"Good job, we are pleased with our new deck."

"Disgusted Customers Rick Fisher d.b.a. Before and After Home Improvement I am only giving a 1 star because I cannot go any lower. If you want professional and courteous service that also includes communication about delays and crew no shows, do not hire Rick Fisher and Before and After Home Improvement. My wife and I hired Rick Fisher and his company in the latter part of June 2018, to build a stamped concrete patio; a small composite deck; and a pergola with the electrical kit for the ceiling fan. The project finally began on August 7, 2018, and was completed around August 28, 2018. We paid Rick approximately $26,000 in 3 timely installments according to the contract. We exceeded our budget on this project because we were impressed with the pictures of Rick’s previous projects and his reviews. “Don’t believe the hype”. It all started with Rick not being able to obtain the county permit for the pergola due to his drawing which lacked specificity to the dimensions and materials used so the structure would be able to withstand strong winds. Rick advised me the permit office required him to hire an engineer which I would need to pay for him to subcontract to provide that information for his drawing to resubmit to the county permit office. Rick never mentioned this to us before we signed the contract, nor was it stipulated in the contract. Rick’s solution was pay for an engineer or don’t do the pergola. I took initiative to contact the permit office and speak with the manager to arrange a meeting with her and Rick. She was able to assist Rick and get the permit approved without the need for an engineer which would have been at my expense. During the course of this project, my wife and I spent entirely too much time, energy, and efforts addressing issues with Rick relative to his lack of responsiveness and doing the job he said he would. These issues were within his span of control and frankly he failed miserably. The materials are of a decent quality, which is why the pictures look great on the web, however; the customer service, commitment to doing the job right is a serious problem. Rick says he only does one job at a time and he will be on the job site everyday to ensure things are done to standard. This was simply not true. Rick has a lot of projects going on and he rarely came by our home. He was not responsive to my calls or text messages regarding his presence and multiple other issues that required communication. Rick told me the job was going fine because he saw the pictures of what was being done. I demanded that he come by my home to physically inspect the progress. He came by and some adjustments were required. Rick does not give you specific days or times when he will come by even when you are requesting a specific day or time. I had to send multiple text messages and calls to get him to do what he initially said he would do. The project was completed on August 28, 2018. On October 7, 2018, I contacted Rick regarding the rust on the staples holding down the electric cord on top of the pergola. Instead of utilizing galvanized staples or some material that does not rust as a result of inclement weather, his crew used regular staples to hold down the electric cord. Now I have rust running along the top of this expensive pergola that we paid Rick about $8,500 to build. The electrical kit was an additional $1,500 approximately. Rick has not come by my home to take care of this issue as of yet. We have a manufactures warranty on the material but nothing from Rick covering us on the workmanship of the project. On October 18, 2018, he sent someone allegedly from his crew to resolve the issue, however; the worker was not prepared to resolve the issue and was going to replace the staples with more of the same staples. Complete Nonsense! I advised Rick this was unacceptable. The deficiency would not take more than 2 hours to resolve, but Rick refuses to come out and take care of it. It’s such a small job, I cannot get another company to come out to do the repair because it’s not feasible. One reputable contractor said he cannot believe the company who did the work did not have the professional common courtesy to fix the problem. In addition to this, when Rick’s crew excavated the yard to lay the patio, they were supposed to leave a trench sufficient for water to flow into the storm drain. Now we have standing water in the yard when it rains. The yard had a trench before they began excavating and we had no issues with standing water. It’s going to cost me $1,000 to have this problem resolved. Perhaps it’s all in the name: Before and After Home Improvement. Beware, you will need repairs Before and After Home Improvement allegedly completes your project!"

"Every detail up front. Work professional and expertly done."