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"First class from start to finish."

"We are thoroughly pleased with the customer service and quality of our floors and installation. Derek is awesome to work with and the contracted installers did excellent and precise work. Couldn’t have been better!"

"I waited 6 months before leaving this review in order to provide fair and balanced feedback. In November 2017 I solicited several bids to remove and replace glued-down engineered hardwood flooring in my living room, kitchen and hallway made necessary by a kitchen remodel project that left ghosts in the flooring where there were once walls. Richard was the least expensive so I gave him an "A" on Price. When we contracted on a price and product the entire job was supposed to take 3 weeks start-to-finish. In reality it was close to the end of January 2018 (three months) before the work was completed. The delays were all on the part of Richard Porupski who did not show up when promised and when he would show up he would work maybe 90-120 minutes and leave. More than once he would not show up at all. Removing the old floor was a tough job, no question. I recommended Richard rent the tools he needed at Home Depot but he insisted on doing it his way which left divots in the concrete slab I suggested filling but he denied it was necessary. It was taking him and his worker so long to complete the demo I even started pitching in just to move it along. To be fair, the old floor was very well adhered and it was a tough job but that is why you hire a professional, right? Richard assured me he had done this before and seemed to know what was required to get the job done. When the demo was completed Richard told me he had underbid the job. Moving on to installation of the new wood flooring, Richard sent two of his workers, Clint and Steve. These two men bickered most of the two days they were there. Richard never showed up to supervise or ensure quality control. Richard bought the new wood at Lumber Liquidators and bought Bostik Vapor Lock adhesive. Bostick recommends on the can that the flooring be rolled with a heavy roller to ensure full adhesion. Richard told me they don't do that and just walking on it should be sufficient. The areas that are now hollow probably could have benefitted from Richard following the adhesive manufacturer's directions to roll the new flooring. I placed heavy boxes of new product on the new floor after the first day to ensure good contact with the cement. There are areas where there are hollow spots. I requested Richard come to the house so he could epoxy-inject the hollow areas to get the good adhesion I expected. He promised to be there on a Monday and did not show up so I will have to do it myself. I have texted Richard to respond and he has not. He does not stand behind his work and I would not use him nor would I recommend you use him. Oh, and by the way, Richard left a table saw here that I moved to the work shed in the backyard so if you read this review, Richard, I still have your table saw."

"Floor It Flooring & Renovations has a an undeniable sense of what great customer service should be like. Other companies that we interviewed were not as precise nor as organized in their approach to our proposed projects. Not many companies out there these days guide you thru every step of your project from beginning to end. Floor It offers you suggestions to improve on your ideas and allows you to feel as stress free as possible. When you first walk into the store you are greeted by Amanda who listens to your ideas about what you have in mind. Our projects were a total renovation of the master bath and a semi renovation for the guest bathroom. Our appointment came and that is where we met Ted. Ted spoke with clarity, gave us an estimated timeline for our project and answered all of our questions. He even gave us his cell so that if we needed to address further concerns we could reach him even over the weekend. The following Monday we had an estimate of what our project would cost. It was in the neighborhood of what we had budgeted. Next appointment was once again at the store. Here we had fun choosing materials from tile choices to cabinet styles. While the actual store isn’t huge like the big box stores the selection was impressive for a local business. Once we picked floor and wall tiles, mosaics, cabinet colors and styles, we took our choices home to look at them in our surroundings over the weekend. After finalizing our choices and going over a few details we signed the contract. As per contract 50% deposit was required. Well we were in and in 3 weeks the project would begin. Finally demo day had arrived! We felt like an episode on HGTV lol!! Mark and Ted came early and right on schedule. Tarps went up to protect our floors throughout our home. Once demo was done and cleared, seeing a blank slate was interesting to say the least. Our master bath foot print did change. Shower would be flipped to where the garden tub was and the old shower would become a large walk in linen closet. Once demo was done came the tiling guru’s Herman and Marcelo. These guys were like artist in their approach to laying tile. They asked questions on tile positioning, gave us suggestions on how the mosaic tile would look if it were placed here vs there. Another member of the team was Luis. He is the drywall expert. He came in did his job, answered our questions. Once done we started seeing walls and how the project was coming into total focus. You could see the layout of the new closet, where the new light fixtures would be. Next came the painter of the Floor It team. Isidoro, did an excellent job. He kept the areas inside and outside of our home clean. Had a great sense of humor even though the Florida rains delayed his work. As the project hit a snag, just like the shows on HGTV, lol Mark and Ted still worked getting the electrical, plumping and tech toys installed. Our bathroom would be beautiful, innovative and high tech. Our counter tops were installed and then we were in the home stretch! Mark and Ted worked endlessly to stay on schedule and we totally appreciated their efforts. The things that we would use on a day to day basis were next, over the counter cabinet, ceiling fan, lighted message shower panel, Bluetooth vent fan, Alexa, LED light strips for under cabinet, (went up after a conversation/suggestion I had with Mark) hardware fixtures for towels, mirrors, etc. Finally both bathrooms were done! What an experience! We can tell you that we were certainly THRILLED with the end results! Mark, Ted, Amanda, and the rest of the team were an exceptional and talented team. We can’t say enough of how well we were treated, and how well our home was cared for during the renovation project. Thank you, thank you guys for our gorgeous and functional bathrooms!! We certainly and whole heartedly recommend Floor It Flooring & Renovations to our friends and family. We look forward to the next major renovation, the heart of our home, “the kitchen”!"