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"Fast and professional"

"Fast & quality service"

"Clint and Shane were very respectful. I feel they worked hard to meet the 2 day deadline. Shower turned out beautiful. Thank you Luxury Bath."

"They did a great job"

"Great, prompt work and very professional"

"Buyer beware! Terrible customer service and negligent technicians. Bath Fitters Orlando installed our tub and the overflow drain leaked shortly after install. The leak damaged my air handler control box/ wiring (located one floor below the tub) and cost me over $600 to have an electrician fix. I called service who sent the original installer who claimed to fix the problem. I discovered that actually, he just plugged the overflow drain with caulking. Contacted service again who said â another service call would be $200. I protested and received a call from someone in upper management a day latter. In that conversation I had, with someone in NY, who told me four times in 20 a minute conversation â they were in business to make money, not lose money on service calls. When the leak was (obviously) not fixed, another serviceman was sent out. After cutting a hole in a closet wall and one failed attempt, he was able to properly connect the drain pipe correctly and removed the caulking from the overflow. The customer service has been appalling. Bath Fitter has been unresponsive - no callbacks and straight to voicemail. It is been beyond frustrating because if the tub had been installed correctly, I would not need any service. This posting was sent to Bath Fitters a week before posting and no response tells you the level of service and warranty. I have video, photos and witnesses, so I will be going to small claims court as after many attempts to handle this outside of court, they have shown no interest in doing the right thing to correct their mistake. I will also be contacting the Better Business Bureau in an effort to protect the public."

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"? got the change out done & Raised it up Out of a low spot that was pilot light killing. As a landlord I loved it when they just told me the job was finished. Made it easy to pay."

"Exceeded expectations. Crew was wonderful and respectful. Quality of work was perfect. Was able to discuss questions along the way. Highly recommend, our kitchen and bathroom are now beautiful and functional!"

"When I called, they answered right away and when I explained the problem, I was told that they would be at my house between 12 - 1 pm. They were at the house before 12:30, and fixed the problem right away (the water tank bladder had broken). Now we have a bigger perfectly working tank - and our water pressure is better than it's ever been (I have a feeling the bladder had damage to it when we moved in, because the pressure was never good). The only problem is that when the phone was answered, I heard a voice say it was an Angie's list customer. However, we didn't get the 5% discount. Although, I did not print out the coupon and forgot to tell my husband about it. Either way, their service was prompt and well done. Thank you!"