Get matched with top fridge, freezer or ice maker repair or service pros in Donora, PA

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"The service was great, installed a new air conditioning unit, everything went well, they are a good company."

"We have been customers of ARS for over 35 years. They have proven over and over again to have competent employees, their charges are reasonable, and their entire organization is friendly and welcoming."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"It went very well, very respectful of property and professional."

"If I could give negative stars I would. A complete waste of $250. The install completely fell apart before a single use. Inconsistent and unclear communication. Caused a great deal of emotional distress due to inability to solve an urgent issue after being paid extra to do so, wasting a great deal of money, especially for a student, and refusing to be understanding or compromise. For a more detailed description continue reading. I called this company on a Friday because I urgently needed my new gasket installed. I purchased the part myself, but soon realized I needed assistance. The technician verified that the part was purchased from a very reputable source. He said he could come same day, but the price was understandably high, $250, but I was desperate so I decided to pay it. He arrived and had me sign a document detailing their refund policy. He stated verbally that because it was an install, not a repair, he could not warranty the part. I was very confident, especially after his verification, that my part was correct and would not break, so I agreed. He did not explain or clarify at all what he meant by “no warranty”. He took quite a long time to install the part, and once he was done I had to leave immediately for an important meeting. He began a rinse cycle before he left, which did not leak any water at first glance, so I thought the install was done correctly. The following day, I went to do a load of laundry, and once I opened the washer door, the spring that held the gasket to the washer opening popped out, so the gasket was no longer sealed and would leak water if I tried to run a load. I called back immediately (this was a Saturday, and their website says they are open, and I recall them being open according to google at the time, but it seems as though they have changed their hours to being closed sat/sun on google), and demanded the issue be fixed immediately, because I paid extra for a rush job which was not completed. They said they would call me back on Monday and ceased communication despite my continued efforts. They did not call back on Monday, so due to my urgency, I was forced to request a different company to fix the issue. I read every word of the fine print on the paper i signed, and the document says that i am entitled to a 75% refund for unsatisfactory service. It does say that they are not responsible for covering the cost of any alternative technicians if you choose to hire them, but i never asked for that, I only wanted my refund. I called them back on Tuesday (still not having received a call back) to request my refund. They declined because they said they offer no warranty on installs as opposed to repairs. I said that I understood that, but the part didn’t break, the install was just done incorrectly. They said that the install itself was what they were referring to, not the part. This was never clarified to me during the initial meeting, and I would have never agreed to this had it been clarified. Again, the document I signed includes nothing about this. I also would have never agreed to this, because they said they could only offer to come try again to install the part, instead of a refund. But i did not trust him to do this correctly after doing such a horrible job the first time. After my continued requests, and only sporadic responses from them, they continued to deny my refund. A complete waste of $250."

"Marion did a very thorough job and was very professional. She pointed out that my blower motor capacitor was weak. I decided to replace it myself. After poking around I found there was another small capacitor connected to the draft inducer motor. I tested it and found it to be even weaker. I will be replacing that as well. She also found a couple other things that needed corrected as well which she did. That was gas inlet pressure was too low and the condesate drain line was partially plugged."

"What should have been a straightforward appliance delivery turned into a drawn-out and frustrating experience. We initially placed our order with a confirmed delivery date of April 2. However, when we called a week in advance to confirm, we were told that the refrigerator and cooktop would not be delivered as scheduled. Only after I followed up was the refrigerator added back to the April 2 delivery. On that date, several items did arrive?but the dishwasher showed up damaged, with a crushed rear corner. While we agreed to a replacement, there was no proactive communication about its status. The replacement didn?t arrive until April 9, and the cooktop?originally scheduled for April 2?was delayed until April 16, a full two weeks late. Because of this delay, we were forced to postpone our countertop contractors, creating additional disruption to our project timeline. In total, we had to rearrange our schedules three separate times just to accommodate deliveries. The most frustrating however, was with the double oven. Our cabinets were built according to the dimensions provided in your specification packet, yet the oven did not fit. When we raised this concern, instead of working toward a solution, your team chose to argue the measurements. Ultimately, we were forced to pay out of pocket to have our cabinetry modified?something that should not have been necessary and was never offered to be remedied by your company. Between the missed delivery commitments, damaged product, lack of communication, and refusal to take accountability, this experience fell well below expectations."