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"All I wanted was a jetted tub (the same size or larger than what I had) and shower doors, That’s it! Regrettably, I went with Five Star Bath solutions of South Atlanta with Lavezza Zanders as my consultant and manager Monty Johnson. What I received was no shower doors at all, and an oval shaped tub that is narrower than the previous tub, this is obvious with even the naked eye. I did not request a particular shape, and I certainly did not request a smaller size. Who the heck would? There is no documentation that I agreed to the tub that was installed specifically, and the contract only states size to be determined at measure. Again, during consultation the same size tub or larger was agreed to. The company responded by telling me that this tub is actually larger than what I had before and to get the proper sized tub, I would have to pay an additional $3000 over the $7000 I had already agreed to pay, and that I had to sign a new contract. They also ordered the wrong size shower doors, so for that I have nothing but holes in my shower. Ultimately, I did not want to sign another contract; I should have been given the proper sizes to begin with. I was given a tub that is 39 inches at its widest point, but my space is over 48 inches. There was plenty of space to put a wider tub without major construction (walls did not need to be knocked down for a better width), this is obvious from the photos. My emphasis on this fell on deaf ears; Monty and Lavezza kept telling me to spend this additional $3000 to get the tub size that fills the width of my space. I then elicited the help of a friend who also has lifelong contracting experience. My concerns were not being addressed and unfortunately, I felt that having a man speak on my behalf would help. On 3 way was Monty, the contractor, and me. The truth came out at this point. First Monty admitted the obvious, the tub is more narrow and only deeper than the previous tub, not LARGER nor the same size! Monty also admitted with the contractor on the phone, that the size, model, and cost difference to get one tub vs another was never presented to me; I was just arbitrarily given a smaller tub! When I asked that they take the tub back and return my $2000 deposit, initially Monty agreed then he reneged. At the end of the conversation, Monty was on the phone cursing at me and the contractor. No one was cursing at him. I attempted to reach The Five Star Bath Remodel Cooperate offices multiple times and got no callbacks at all. For $2000 I got no shower doors and an uncomfortable creaking tub that I didn’t ask for. I want a full refund."

"I had both my bathroom and kitchen renovated and they made it easy. I have heard horror stories about working with contractors and kept putting off renovations until I had to do it. I absolutely love my bathroom and kitchen. They did a fantastic job and really listened to all my concerns. I felt well taken care of and got more and better than I asked for. I highly, highly recommend."

"Great carpet great staff both in warehouse and installation"

"Great quality work"

"They remodeled one bathrooom back in 2019 and I had them do another bathroom and work in the kitchen. The tiling is perfection! They pay attention to detail, are conscientious about clean up as well. Also, they were able to work very fast!"

"Great, house looks beautiful. Quick, efficient quality work. Very professional and detail oriented"

"I would not recommend using this company. Our decking on the front entry and back deck were supposed to be replaced. The original wood was over 32 years old. The back deck was totally removed. Then some of the 32-year-old wood was used as support for the front entry deck instead of replacing it. Each of the 5x5x post had one bad corner. Instead of facing it to our woods, every single one faces the visible side. Many of the basic nails needed to hold the boards were missed. These pieces are now badly warped causing tripping. Two pieces have no nails at all and can be removed. The stairs were replaced but they left space before the slab and the posts were leaning and had to be redone again. One of the boards supporting the back desk stairs still has a very bad cuts missing wood and the post at the bottom of the stairs is permanently leaning. Also mounted a desk bracket that pinched our gas line that had to be cut out and replaced. The owner tried to justify all the issues."

"Initially I was very satisfied with the work and services provided by Dwight and Stacy in remodeling our master bathroom. They were very helpful in designing the bathroom and selecting the tile for the floors and walls. I was also satisfied with the installation of the tile. Unfortunately, I had significant issues with the very last part of the project which was installing two vanity mirrors. Stacy selected the pivoting mirror mounts and Dwight installed them. I immediately informed both that the installed mirror mounts were not acceptable for a number of reasons. Dwight and Stacy agreed and stated they would work on a solution to the issue. I paid them in full at this point figuring this last part of the project would go well. Much to my surprise, it did not go well. After a couple of weeks without hearing anything, we tried to contact Stacy. She had always been very prompt in returning our calls or text messages. After a week with no response, I had to send an email, which she did respond to but she did not offer any solutions but stated that she was still working on it. Another 8 weeks passed with no significant options presented when I finally just gave up and asked for a refund of the amount that I paid for the original mirror mounts. I didn't ask for a refund of the glass or installation labor, just the cost of the mounts. I estimate this to be about $300 of a $16000.00 project. Stacy refused to refund any amount and quit answering our calls, emails, and text messages. They failed to resolve our issue and failed to stand behind their work. This is totally unacceptable and I would not recommend them for any job, big or small."

"Jason from Day 1 was very helpful in walking us through the process and various design options. During execution of the project, he was personally involved in every aspect of the project. He also went an extra mile to get all the permit done even though the county process was complex. Good quality of work, completion on time and in budget. Overall highly satisfied with the project and Jason's professional way of working"