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"Very professional and helpful new installation"

"Hired them from their Elkton Maryland branch. They did excellent work. The office staff was very courteous and helpful. Great company. Had my furnace fixed expediently. Thanks, Aire!"

"I had my HVAC replaced by Tim, Andrew and Billy. They were amazing! Courteous, friendly, kind and did a phenomenal job. I would highly recommend this crew! Thank you for taking such good care of replacing my units. You Rock! And they are very dog friendly!"

"It was good. The new furnace was installed on time and very efficiently. The workmen were particularly careful to not track any dirt into the house, even though the furnace is in the basement. The lead installation man took care to fully explain the functions of the new thermostat and what was needed to take care of the unit regarding periodic maintenance, such as changing filters. I am happy with the work."

"Service yet to be fully completed, repair requires equipment replacement. Work to begin tomorrow per technician. Today: Mon. 7/13/20. A.B.Glenn"

"During this very cold winter, I wanted my HVAC system checked out, esp after the fan were frozen in place before being de-iced by me. The service person was great. He checked my system and was able to answer my questions. Thank you."

Experience The Horizon Difference.\n\nOn-Time Service. Up-Front Pricing. And The Job Done Right and Clean the First Time. GUARANTEED!\n\nHorizon Services is the region's largest and most well respected plumbing, heating and air conditioning company, with nearly 600 employees serving tens of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. After a quarter of a century in business, Horizons Services remains fully committed to setting the industry standard for customer service, installation, and focusing on things that are important to busy homeowners: respect for their time, their home and their property; up-front pricing, and an unconditional 100% money back guarantee.\n

"We had four estimates completed for heating/AC installation and were most impressed by Rick Scott from JEM. In all of the other estimates we got the typical "sales guy" or closer who would not be doing the actual install. Rick made recommendations that made sense and were affordable. He and his assistant did the installation the next day after giving him the OK. They did a fantastic job and had the new AC / heating system and new water heater installed in less than 8 hrs. I highly recommend JEM Comfort Care for their professional know how and friendly service. Great to do business with !!!"

"They called to set up appt. and were very courteous and professional. The day of the service call they emailed and phone to see if we could do it earlier (as we were worried) and they met us to do the inspection. They were thorough and they determined it was not a sewer issue. The service call (reasonable priced) was well worth our peace of mind. They did NOT try to sell us extra services or inspections we didn't need. We'd call them again with an issue in a heartbeat. Highly recommended from a customer service perspective."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."