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"R&B are great! They were able to come out and see the job and give me a price. They came back a week or so later and knocked it out in under 2 hours."

"Contractor Recommendation: Norfolk County Heating & Cooling Our 1895 refurbished Victorian's 3rd-floor mini split unit needed repair. Leaking lines were replaced. A chemical reaction between the copper line and wrapped insulation caused pinhole leaks in the line set. Manufacturers recalled that the warranty had expired and the unit was cooling poorly. Four contractors were contacted for estimates. Owner Patrick and project supervisor Renato excelled. They quickly listened and explained the problem, process challenges, and possible solutions. The price given was accurate and a fraction of the others I received. That worried me until it became clear the other contractors had quoted outrageous pricesâ either their company was understaffed and didn't want the small project or thought the customer was ignorant. The other contractors pressured us to upgrade from line replacement to system overhaul. One refused to provide an itemized breakdown of the FIVE times Norfolk H&C estimate but continued contacting me to finalize the sale without changing the price or explanation. Renato visited the day before the appointment to take additional photographs and check his materials. On replacement/installation day, Renato and his assistant were punctual and polite, knocked and asked permission before entering the property, and were great to our small dog. They avoided disturbing a newly planted lawn and cleaned the house and area. Renato showed me the finished project, how he installed it, what he replaced, and its system testing. I highly recommend Norfolk County Heating & Cooling for any HVAC projectâ one of our most remarkable home contracting experiences."

"Shawn Thompson did a great job diagnosing our AC issue and repairing it promptly. He is an above-and-beyond the call of duty kind of guy who came out after hours to help us out during a heat wave. I couldnâ t recommend him more highly."

"Very professional and very good work, super recommended!!"

"I recently worked with Trust1 Services and the experience was fantastic. A technician came to my home and informed me that my system was outdated and broken. They provided me with options to either repair or replace it, but without any pressure. We decided to go with the replacement as it was the more economical choice in the long run. During the process, the owner, Anthony, stopped by to check on the job and express his gratitude for our business. He even brought pizza from Town Spa after learning that it was my favorite place. Anthony shared some stories about how he got started in the business, making the entire experience even more enjoyable. This was hands down the best experience we have ever had with a contractor. The work was exceptional, and the overall experience was amazing. Anthony truly impressed us."

"We are customers of Superior Comfort. We are in our 70's, so we have had our share of experiences with customer service and warranty policy for all different types of purchases. Just wanted to tell anyone looking for an HVAC company why we chose Superior Comfort. From the first friendly phone call, and many subsequent related phone calls, to the sales representative meetings, the po lite, neat installation of equipment teams and compliance with the warranty guarantees, Superior Comfort turned out to be indeed Superior! After almost a year, all went well, but when there was problem, we contacted them for assistance. They came as soon as they could schedule an analysis of what was happening and conducted an impressive investigation of the problem. Within a most reasonable amount of time, their technicians worked nonstop in the most inclement weather completing what had to be done to comply with the warranty at no cost to us! I Superior Comfort is a Keeper!!"

"Timely done and great service"

"Mike Kilpatrick was quickly responsive to my request for a quote and was competitive with other bids. Not only do both Mike and Jon do great work but they work very hard to leave the house as clean, if not cleaner than when they started the job. I could not be happier with the outcome and recommend that anyone looking to have any HVAC work done to give them a call."

"Clean and professional really took care of Our needs and helped us out with a new unit price was great with a too if the line unit we will be sending there info to friends "

"Terrible ongoing experience. 3 yrs. later and our combi unit still doesn't work. They claim it's past warranty but we informed them of the issue a week after it was installed. They tried everything they knew(which wasn't anything ) They replaced the unit, it still didn't work. They blamed our shower water mixer, so we had our bathroom remodeled, trusting they knew what they were talking about, again ,lack of knowledge about the product they sell and install. They offered to install a water tank because they knew it was a problem, when we rejected that solution as just plain dumb, (I think you get a combi unit to eliminate a water tank) So bottom line is they installed this unit that has never worked. These idiots should know whether or not your plumbing is appropriate for the unit to work BEFORE they install it and bill you 14,000. Now I have to hire a plumber to figure out and fix what they can't or won't and then hire a lawyer to sue them for the cost, which, if they had been knowledgeable about their product in the first place, any added cost should have been included in the quote they gave us. To top it all off I have a blind intellectually challenged daughter that struggles physically and emotionally with taking a shower. We're getting older and the purpose of this whole thing was to make life easier for her and her caretaker when we're gone. They've ruined the value of our home. DO NOT HIRE THESE INCONSIDERATE JACKASSES!!!"