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"Great service and good work!"

"Great customer service. The installation took only one day. The installers were very respectful and courteous overall great experience. I would definitely recommend; Isabel was my project manager ( wonderful communication) she was very efficient and helpful."

"Jim, the salesman, was great! He came to provide the initial estimate, gave me time to think about the project, followed up with a couple of phone calls and a thank you note! When he came back to clarify a few things about placement and schedule the fencing project, I felt confident in choosing Freedom Fence and Deck to do the job. Ed and Xavier, the fence craftsmen, took great care in building the fence how I wanted it done and made suggestions for improving my ideas. Steve, the owner of Freedom Fencing, came at least once each day to help the guys and make decisions on the installation and work on building the fence. Overall, I couldn't be more pleased with the fence that Freedom Fence and Deck built. I will definitely recommend them!"

"Amazing quality. The railing is perfect, the quality is unmatched. Great knowledge and exceptional skills. I will be using this companies services again."

"Franklin and Tyler did excellent work! They were friendly, extremely professional, and I felt like I was in good hands the entire time--from consultation and quote to the actual installation. Install was quick and efficient, but they didn't cut corners with their work or material. Several neighbors have already complimented me and asked for their own quotes. I'm so happy with their work!"

"Everything was great. He did an amazing job."

"they worked quickly and efficiently and did a nice job!"

"Buyer Beware Run Away! (we dealt with the Veterans Hwy office) Fence and Deck Connection is an unprofessional organization that "installs" fences poorly. Don't beleive me, keep reading. We hired Fence and Deck Connection to install roughly 10 feet of privacy fence and gate. We assumed that they were professional enough to plan, execute, and provide quality control for the project. Well none of that is true. Chris, the project manager, failed to plan, control, or lead the project. He delivered the wrong plans to the crew which put the fence in the wrong spot swinging the wrong way. The first attempt at our fence was wrong in every way. They had to come back--take it all down and rebuild it from scratch. Chris povided no leadership or quality control during the process. In fact, he couldn't be bothered to come back and check the work. On the first go the crew dumped dry concrete mix down the fence post holes and when confronted about it Chris attempted to claim this a dry pour. He said that this will harden with ground moisture into solid concrete. The crew that installed the fence on both occasions were not properly equipped to do the job given that the fence parts are not even cut to the right dimensions. To be clear we just left the "fixed" version with its poor install quality alone becasue the issues aren't worth having the fence rebuilt a third time. Things like the gate not being even, or that we were told by Bob, who is Chris's boss, that the fence was going to need be adjusted by September-- 5 months after install. The company treated us with a lack of respect and a lack of professionalism when it came our justified complaints about the wrong install, poor communication, customer service and workmanship. In fact, Joel told us that it was essentially our fault that the fence was wrong for providing the wrong plans, when the company was in fact in charge of that. Leaving aside the blatent deception with the "concrete" with no water-- which is all on video. I am sure this low-grade company will try to convince you that we are unreasonable customers or that they fixed it so all should be forgiven. Sure, we are unreasonable for thinking they should do a good job. Yes we are unreasonable for thinking that we should not have to watch them to make sure they do a good job. We are unreasonble for being insulted with a $100 Amazon gift card as a "good faith" gesture as if the issues weren't that bad when they had to completely replace and remeasure all fencing and gate. The time for them to make it right was immediately, and to leave a good impression started on day one. They left us running away. They demonstrated a lack of professionalism--sneaking onto our property to install the fence the first time saying nothing and sneaking away saying nothing when finished. The project manager couldn't even be bothered to keep the basics straight. Where the gate goes, how big it should be, where the posts go, what plan the workers needed-- nothing. This company is utterly incompetent and no matter what deal they offer you it is waste of your time and money."

"I wish all businesses were as easy, pleasant, and honest to deal with as Excel. I wanted to expand an existing vinyl fence and add two gates. The Project Coordinator at Excel listened to what I wanted and made some suggestion, but did not try a hard sell for goods or services. He explained in detail what the work crew would do and how the fence would be installed. Out of all the companies I contacted Excel was the only one to provide a written estimate. The price was reasonable and comparable to what other companies were quoting. The workers who responded to install the fence and gates were great. It was obvious they worked together in the past and were comfortable with each other. The supervisor went over everything with me before they started the job. He explained in detail what they would be doing. After the job was done the supervisor walked around the entire project with me, while explaining again what they did and answered questions. They definitely made sure I was happy with everything before they left. Another thing worth mentioning is their office and administrative staff. I made a point to stop by their office one day before the project. I believe the way an office appears and is run tells a lot about a business. Excel has a nice, clean office with very friendly and professional staff. A live person answers their phone, instead of getting an automated message, prompting you to press a number. It was a great experience from beginning to end. I will definitely use Excel for future projects."

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"