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"Choice Home Warranty presents their company as the best home warranty. The sales pitch I received on the phone multiple times and in my countless e-mails that they sent. The information stated that repairs are done at times on the same day. I did purchase the warranty in June 2023. I called for my first service on July 21st. When my washer was draining the water my kitchen sink filled up with the water the washer was draining. I was then told that the job is sent out and we wait 24-48 hours for the response with an appointment. So I waited and followed up with a call to Choice. I was told no one had accepted the job. I received a phone call from Falcon Plumbing asking if I still needed service? I said yes!! The service was scheduled on July 26th. That is 5 days after my request for service. Not the same day not right away 5 days later. The young man that came out was very efficient . He cleared the pipe and asked me to run the washer to see that the water did not back up into the sink again. Problem solved. I did pay the required $75.00 for the service. I am very disappointed that Choice sounded like it was better than other home warranty co. I realize that Choice was not concerned with getting my repair right away. I have had a home warranty on my home since I purchased it 5 years ago. I think they are just like protection plans you purchase on a home appliance. Everyone will explain how you need this so much when they are trying to sell it to you. Hoping you never need to use it...Bad first experience."

18 Years experience in the Home Building and Home Improvement industry. We are available to provide your home a wide array of turnkey services. Your one stop company to save you money and provide a great experience!

"Work was professional and his communication was great. We've noticed a significant difference in the areas that were modified."

"This was an outstanding experience from my perspective.  The estimate process went smoothly, and David was very upfront about how he/his company does business.  The final price came in according to the estimate, and I appreciate that he gave me real estimate numbers, versus lower numbers that would inflate through the course of the project.
David, Ric, Ben and Cole did a great job throughout the project.  I felt comfortable with them in my house, whether I was in the house or not.  The initial demo of the guest bath began Oct 26, 2012.  All the major work for both the guest bath and main bath was completed by Dec 16, 2012.  Final touch-ups were completed on Dec 26, 2012.
David was extremely responsive via phone/email during the project (where I was away much of the time).  I had several questions along the way and he was always polite in answering them.  I also have an attention to detail that can be annoying to others, and again, David, Ric, Ben and Cole were polite/responsive when I asked questions or pointed out minor concerns.
I have a smaller home with a single-car driveway, and Ethos worked around that by hauling away demo trash/debris every night.  They set up their workshop in the garage.  Also, they cleaned up the worksites every day (except near the end of the project, when I suggested that they didn't need to in order to save time).
There were a couple of days where I didn't see progress, but after a quick phone call to David, he would be able to explain all the "behind the scenes" work that had occurred, and it made sense to me.  The guys worked both Saturday and Sunday (Dec 15 and Dec 16) in order for me to be ready for guests on Christmas.
Hindsight being 20/20, I wouldn't schedule a remodel this close to the holidays again.  It was stressful having the house in disarray, trying to prepare for Christmas/wrap presents/bake, clean, etc. etc. with remodeling going on.  However, David said they would complete the work in 3 weeks, and by working through the last weekend, they did complete the work in that timeframe.
I highly recommend Ethos and will work with them again.  They were honest, cared about the work they performed, communicated well, and treated me (and all my questions) with courtesy and respect.  Plus they have great senses of humor (a must, in my world).
Also, I think that the project facts speak for themselves - 2 bathroom remodels in 3 weeks on budget.  What more could a client ask for?
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Smoothly and quickly. No problems at all. Awesome person and worker"

"Great! Shunga Creek Plumbing was quick to respond and take of my issue Mr. Miller was very professional and replaced my water heater under the cost of the other bids I received. He cleaned up everything when he was done and even let me know about another issue he came across that wasn't emergent but could cause future issues. I truly appreciated the sincere, honest, quick and clean service! I would highly recommend Shunga Creek Plumbing!"