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"I have hired them but work has only been scheduled. Too early for me to provide a rating on work completed, but thus far they have been a pleasure doing business with."

"They were prompt and professional. I would use them again."

"I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business."

"I have a slow drain in my bathtub that needed to be snaked. I called this company. They came out and tried to sell me a program which I would have to pay in monthly! They also would not snake my dream because of the reason they might put a hole in my pipe! They tried to sell me $14,000 of service of digging up concrete! They sold me a bottle of crap that did NOT un- clog my drain! So I spent money for nothing! Very disappointing! And still have the slow drain"

"n/a"

"Job was done, quickly, and professionally. Would recommend JH"

Serving the greater Omaha, Nebraska-area for over 40 years, aksarben® / ARS® specializes in heating, air conditioning, plumbing, drain cleaning and sewer service. We have years of experience servicing and installing equipment in both residential and commercial properties, and we have one of the most experienced construction service departments in the metro. We service, repair and replace most models of heating, air conditioning and heat pump systems. Our plumbing department is full-service, and equipped to handle your plumbing and drain cleaning needs. We also offer one of the most comprehensive home maintenance plans available in the area.\n