Get matched with top foundation drainage installers and replacers in Elkland, PA

"Good overall experience, knowledgeable team. Installed pump and interior basement drainage."

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!

"Everything went exactly as it should for the job. The crew was clean and courteous. They didn’t leave my house looking like a war zone which I’ve experienced from other companies.I Would definitely recommend or use again if I needed another project completed. couldn’t be happier!"

"In response to my initial email inquiry, Eric, the owner, came to the house and we discussed all of the issues and how they would deal with them. He took measurements and pictures and was very professional, polite and encouraging. Within a few days he emailed me a very precise and detailed proposal outlining all three jobs and the estimated cost. I immediately accepted. Adam came to the house and took some more measurements and pictures and said the work would begin the following week and take three days. The required permits were taken care of right away. As scheduled, Paul (the onsite foreman), Lloyd and TJ showed up and began to work. Braces were installed against the basement wall after the cracks were repaired. On the exterior a French drain was put in along the side of the house extending to the ditch out front. The old walkout was excavated and a new permentry door was installed. The work went as planned with no problems and was finished in three days. All debris was taken care of and they cleaned up when they were through. All of my questions and concerns were answered. Adam followed up the day after the work was completed to see if I was satisfied and to answer any additional questions. I also must give kudos to Cynthia, the office manager, who made the paperwork and payment process smooth and effortless. The quality of the work and the quality of the employees is just exceptional.
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"Mark was simply outstanding!  I first called him from work and that night he emailed to my wife and me, a list of what documents were needed and instructions on how to proceed.  He provided several refinancing options in detail relevant to our situation.  Never did he pressure us in what we should do, but rather guided us in making a decision that would be satisfactory to us, the customer.  He was always available when we had questions or needed advice and always kept us up-to-date with the refinancing process.  He was always up front with us and there were no hidden costs or surprises at settlement, which he had arranged at our home at our convenience.  At settlement, the gentleman explained the purpose of all the documents that we signed and was more than willing to answer any questions that we needed answered.  I would highly recommend Mark to anyone who is looking to refinance a mortgage.
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"I gave these folks a call, they responded ASAP and we're good to go!... Thanks folks.."

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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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"It has now been a year since we had the waterproofing of our basement waterproofed. I waited this long because with this type of repair I believe you have to wait and see if it did what it was supposed to do. Of course we have had a very dry summer but we have had several heavy rains when it did rain. Please note that the customer service is rated very low: this is only because I have no idea what it is like and no reflection on the actual company in that respect. So hear is what I think: First and for most our basement has stayed dry. However, we had a footer that they replaced all around the base of the walls. We did everything we were told to do and yet there are still numerous cracks in it. My concern is that these cracks will allow the concrete to break. We paid $20000.00 for this fix and now have cracks. Was it worth it? Well we are dry so that's good, but for the money I am very disappointed to see all the cracks! This survey gave me no way to give the answer for post work so all I can go on is pre. The flaw in this is that I can only comment on when they were trying to sell the product to me. I found the salesmen was somewhat arrogant and pushy. We went with this company because we only had 1 other prospect (who we would have gone with, by the way, but despite what the salesman from Mid Atlantic would have you believe, offered the same warranty but wasn't able to get to us in time and we needed the work done)."

"They were prompt, professional, and thorough."

"The work was completed in 3 days. 190 linear feet of drain and two sump pumps installed. The crew worked extremely hard and the concrete work was smooth with the existing floor."