
Serving Ellwood City, PA and surrounding areas
In business since 1948
Credit card accepted
"I am very happy with the product and the installation. The installers were very knowledgeable and friendly. However, I was extremely upset with the way I was treated by Tom. From the first time I was in the store looking at samples, he treated me like I was an inconvenience. When I chose my sample, I was told he would come and measure the next day and installation would be in about 4 weeks since we already had our carpets removed and the floor was prepped/ready for install. The following day during measurements, he changed the timeline to 6 weeks. 6 weeks passed and I never heard from anyone at Butler Floor & Carpet. At 7-8 weeks, I called to check on the status of carpet installation and was treated very rudely by Tom. He continued to push off my installation date. I called an additional time and spoke with another salesman when Tom was off. This salesman couldn't seemed puzzled why my carpet hadn't been installed yet. The following day I received a call from Tom where he simply told me "we will install on 1/26". End of conversation. No apology or explanation for delay. Our carpet got installed 13 weeks after ordering. We also had an issue with a floor transition not being ordered and included for our installers. Tom argued that we were responsible for this and should have had it installed prior to carpet; however, I know that he said that they would include this product when he came out to measure. During the course of interactions we had during the measurement and ordering process, Tom always spoke to me in a demeaning tone. I would NEVER recommend any of my women friends to deal with Tom; therefore, not to deal with Butler Floor & Carpet either."





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