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"Our job was a first-class operation from start to finish. After the break was repaired, Armando ran a camera and found lots of standing water. He recommended hydroflushing the pipe, which cleaned out a lot of roots, and then he was able to see further up the line, and found an even worse break. After digging up more cement and excavating more pipe, they realized that they had to undo the first repair and replace about 10 feet of the pipe. Armando also recommended that we install a two-way clean-out near the house, which would be set flush into the new cement, and would make dealing with any future problems much easier. All the workers were polite and friendly, and did excellent, careful, and thorough work, despite the 100-degree plus heat. Armando is especially outstanding: he is very knowledgeable and experienced; he explained things very well; and he kept in good communication with us about when the workers were coming (they were always on time). He applies himself to the work with energy and enthusiasm, and treats the customer with consideration and warmth. When the job turned out to be much more complicated, Armando gave us a fair price for the additional work, and also gave us a discount for using Angie’s List. I cannot remember a better experience with a home repair contractor!"

"Matt @ Platinum Plumbing was awesome: fast, responsive and very easy to work with. He bailed us out of a tight spot for sure ~ and in less than 3 hours!!"

"They did a good job, and we were pleased."

"J Drains repaired the faucet"

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"Typically interior or exterior work requires protection and he's very good at that as well as cleaning up after the work. I've used 13 or 14 times on my own properties. Have referred to other and the last was tickled and happy as well."

"Creig was very professional and personable.  He worked efficiently and was done with my project in a timely manner.  I had to leave for work before he was finished, but when I got home, much to my surprise he had also hauled away the old sink and disposer for me.  So nice to have such a reliable and conscientious handyman.  Thanks Creig!
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"I called and he came out the next morning.  He installed my new garbage disposal and replaced a leaking hose.  He was very courteous and did a good job.  I would not hesitate to call him again.
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"Edman was quick to diagnose and repair the leak in our bathroom. He explained everything and left it spotless. He is our go to plumber. Previously he redid our kitchen plumbing He is thorough, polite and quick to respond"