Get matched with top shower installers and replacers in Essex, MD

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"The gentleman that work this business go above and beyond to make the best suggestions for they work required. This is the second time I have hired them. My sub pump went after and more rain was coming they came out with 2 hours to fix the problem. Extremely professional man. I will be er use any other plumbing business other than Pohlman. I highly recommend if you have a plumping issue."

"I highly recommend Five Star Bath Solutions. They are first class, outstanding company that did wonderful job for me. The quality of their work was excellent, and their price was excellent. I did a major master bathroom upgrade (completely new shower, new soaking tub, new Wayne's coating). I got quotes from several competitors and Five Star Baths had by far the best design solution, the best materials (their Sentrel product had a far better look and feel than their competitor's acrylic), and a surprisingly lower cost. I was the most impressed with the quality of people I worked with from the sales person (Patrick), to the owner (Rob), to the designer/installer (Bo), to the office manager (Brittni). They were all very skilled, very experienced professionals, and wonderful to work with. I had tough schedule, and they went out of their way to accommodate me and get the work done on time. They are a great company with lots of depth. They exceeded my expectations in every area. "

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"Affordable pricing, crew (1 person) arrived on time as stated. Professional in manner. Did a great job."

"He did a good job, requires some innovations. They managed to get thru it and fixed some time. They are very very good."

"Very professional. Got in (used tarps where needed). Did a fantastic job and got out in 1 day (cleaned up and removed old materials). Followed up with us to make sure that everything was to our satisfaction. Will use this company again!"

"After a few days of heavy rains our basement was flooded, and mostly ruined. Daybrook was able to remove all the damaged materials (flooring/walls/etc) to make room for the waterproofing company to install draintile around the perimeter of our basement. Once they were complete, David and his team returned and promptly restored the walls, floors, paint, etc to have our basement looking better than before the storm. 5/5 would recommend & would use again --- in fact, we already have for other projects around our home."

"Estimate visit went really well. Jose was on time and very professional. Would recommend to another without hesitation 💯💯😁😁"

"We have been so happy working with Walter and his team throughout our project and the results are beautiful. To begin with, we really appreciated that he fit us into his busy schedule quickly because he knew our only shower was out of commission. He is very responsive and quick to get back to you about any questions. He is patient and never made me feel like a bother (even though I am sure I was sometimes!). We are really concerned about Covid and he and his team were great about wearing N95 masks we provided. Of course, the workmanship is impressive and we love our new shower but what really elevates this company is the customer service."