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"The cleaning job was done well and efficiently. There was no upsell and the workers were efficient and clena.
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"The original repair date was July 30, 2024 8:00-5:00. At 12:04, I received an email that the technician Trever was on his way. When he had still not arrived and I had not heard from him, I tried calling the Sears Home Service number and was unable to speak to a person to ask what may have happened. I then called Choice and was told they have no control over the companies they hire to provide the repair services but would reach out to Sears to schedule another person. I then received an email that the technician commented "customer declined service" with a payment receipt for $300.00. WHAT!! Trever never arrived and we never declined service to a person who wasn't here and didn't call. I waited all day for him!! Then Sears Home Services had the nerve to send an email asking for me to rate the excellence of service. I couldn't believe it. Meanwhile my dishwasher still hasn't been repaired or evaluated. The next morning, Wednesday, July 31, William C from Sears Home Services called and said he would be here between 12:00 and 12:30. He arrived about 12:45 and went right to work trying to figure out the problem with the dishwasher. He determined that the cost of repair would exceed $450 and it would take at least a week for the parts to be delivered . He spoke to Michelle at Choice Home Warranty and she said she would let him know whether it should be repaired or replaced. She did call back a few minutes later to say it would be replaced. Not long after that I did receive an email from Choice with that news and the allowance of $246 instead of a replacement. I went to Lowe's to see what I could purchase to replace my dishwasher. The $246 barely covers the $174 delivery and installation and $50 charge to remove the old dishwasher. I ended up tapping the "accept" option b/c I felt pressured. The salesman at Lowe's said it would be at least two weeks for any new dishwasher to be delivered to the store and then scheduled for delivery and installation. Also, I have to pay up front for the entire costs involved. Your email stated it could take up to 30 days to receive the eCard for Lowe's. In the meantime, I STILL don't have a dishwasher. I would very much appreciate CHW expediting the eCard for Lowe's so I can purchase a new dishwasher."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Keyes construction responded to my email within 24 hours. I needed a layer of metal and two layers of shingles removed and everything replaced. He was the best priced and completed the job within a weeks time. The workers were very professional and and showed me and my family nothing but respect. I see using Keyes Construction for all of my future projects! 10 out of 10"