Get matched with top tankless water heater repair pros in Ewell, MD

"I got a same-day service appointment, but realized about an hour later that I did not need the technician to come (the problem was diagnosed by WSSC and was not a water heater problem but a plumbing issue). I canceled the appointment. Both Petro customer service agents were very nice and professional."

"Albout 14 units replaced but there were some issues with cabinets that had to be repaired since the employee damaged the doors. The damaged was repaired. There was a clall back on several of the heaters but that was a function of the heater manufacturer. These items were addressed and put in working order. There was some concern that the heaters were seconds but we were assured that this was not the case. I think the job was too large and smaller jobs will be handled apropriately


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"He was able to quickly diagnose that the water leak from the water heater was a result of a ruptured tank, resulting in the need to replace the entire water heater."

"The yearly service works out to be $50 a month. We've had two water heaters replaced through them because of a fault in them. They're usually very responsive. I like that I can request the service online. The only thing is, I wish that there was a better avenue for emergency services. If something doesn't work right away usually it takes a couple of days to get someone out and sometimes you can't wait two days without water."

"EXCELLENT PROFESSIONAL SERVICE!  Called them cold on a Sunday night from my DC home to repair many shingle caps that had blown off the peak of our roof of our townhome in OC- I could see daylight from the attic and the insulation was wet.  They were on my roof Monday morning, in the rain, fixing it completely.  They took before and after photos on the roof so I could see exactly what they had done. They also replaced a cracked vent pipe boot. 
Very easy to deal with, good communications, knowledgeable and professional. 
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At Benjamin Franklin Plumbing, we value our customers and pride ourselves on complete satisfaction! We believe that our customers' time is valuable and pledge to offer prompt, reliable service that gets the job done. Our plumbing services, including our maintenance and repair services, are backed by our guarantee that when customers call on us, they get accurate results and peace of mind. We pride ourselves on our on-time guarantee, skilled professionals, clean and friendly technicians and straight-forward pricing. You are our number one priority, and we are determined to provide an experience that exceeds your expectations and solves your plumbing problems.

"I waited several days to hear from the company after I purchased the offer. The owner came out as promised and we discussed what repairs were needed. He did not email the estimate as promised. I emailed and left a voicemail to see if the estimate was ready. He said that he had emailed it. (I did not receive it) He said he would email it again. Then he left a message saying that he was having some type of computer problem. He finally emailed an estimate on 8/23. After thinking over the cost, I emailed him on 8/25 saying that we accepted the offer. I have yet to hear back from him. I am frustrated by the lack of communication and do not feel comfortable doing business with this company."

Over 30 years experience, in Electrical, Plumbing, Drywall, Appliance repair, Decks and Power Washing. Quality work to fit any budget