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"I used AHT because of a referral from my neighbor. My neighbor and I ended up getting our roofs replaced on the same day. The communication was mostly good (had some conflicting things being told to me by different people in the company). When materials were delivered, they switched my neighbor and I's materials and delivered them to the wrong house. This was a mistake the delivery guy caught and corrected. When scheduling occurred, I was told my roof would be done first, then my neighbors in the afternoon by the same crew. They started at my neighbor's house first and came to mine second without communicating this to me. It did throw a wrench in my schedule for the day as I planned around the time they told me. I only figured out what was going on when I called the project manager at 9 am to ask where they were because they gave me a ETA of 8 am. Project manager told me they would be at my house around 1-2 pm. Both our roofs were completed by 5 pm. I did have one issue from my experience. I had a retractable awning that was roof mounted on my old roof. The representative at AHT told me to let their roofing guys take the awning off and re-install it after the new roof install, that way if there were any issues or damage to the new roof, it would still be covered, and they would fix it for free. If I allowed the awning company to re-install it and they damaged something, then it would void the roof warranty. At the advice of AHT I let their roofing guys remove and re-install the awning. After the re-install, the awning started to pull off my roof as it was not installed properly. I called AHT and they came back out to remove the awning and repair my roof. At this point, AHT asked me to call the awning company to re-install the awning. They did offer to pay for it if there was any additional cost which was a nice gesture. I did call the awning company and they reinstalled the awning properly without any issue. Long story short, if you have an awning, no matter what the sales representative from ATH tells you, let the awning company re-install the awning. AHT did make the process of insurance claims very easy, and they are serious about 100% customer satisfaction. They remedied all issues I had and were very polite and understanding of the situation."

"Everything was repaired very well and works. Looks great!"