Get matched with top plumbing installers for a remodel or addition in Fort Lee, VA

"The only good thing American Home Shield has ever done for me and my family is introduce us to Lockhart Plumbing & Remodeling. We put in an issue for a leak with AHS and of course it wasn’t covered, but that wasn’t the plumber’s fault. Billy came out, explained what would need to be done and left, only to come back the next day and fix everything according to my scheduling constraints. He answered all of my questions, explained why the warranty company wouldn’t cover it (AHS is a scam and a waste of money and time. They have never fixed anything for us). He looked at a couple other things to give advice and quotes on, and was so personable and professional, I was completely comfortable having him in my house. He never complained that my issue was more difficult than he was expecting, he made a few jokes, kept in contact with both me and my husband every step of the way, and offered a very generous price. If I have any plumbing issues in the future, Billy will be my first call!"

"I wouldn't have chosen this company based on other's reviews, but our house came with an AHS warranty so decided to use that instead of my own time clearing a couple of backed up toilets and checking on water in the crawlspace. The kid that showed up was obviously not used to communicating with people and seemed to have very little experience. I told him the toilets will probably need augered so he did this and the toilets were able to flush. He expended little effort investigating the leak (that we knew was down in the crawlspace by a previous inspection) and his only response was "looks good". 24 hours later our toilet is backed up again after only having liquids in it and he refuses to come back out. I don't really think he has the experience to do much other than auger a toilet, which anyone can do but Lockhart is contracted out by AHS so people get stuck with them. Read the reviews and if you have the ability to pick your own plumber I would highly recommend it."

"Very courteous and helpful."

"Install performed flawlessly and quickly. Plumber (Mike) bought and delivered requested brand and model & took away the old one."

"Jarred was professional and explained everything to us. Did the repair around an hour and gave us some estimates for either going for a tank less water heater and for the traditional type. The office staff was also professional and got us scheduled for today which was really appreciated."

"Kilby Residential did a great job with a renovation project at our office. James Kilby was very professional and courteous to work with, as was his entire team. Communication and updates were excellent. The work was completed with care and minimal disruption to our other work spaces. We are very pleased with the results!"

"Great! The technician helped us to locate the issue and explained how to fix it ourselves. This was my 3rd time using NeliHome. They are my first go to for diagnosing an appliance issue."

"EDITED TO ADD: Really impressed by the follow-up by Jennifer of the company, who called me at home and made it clear they wanted to make this situation right. I'm impressed by her customer service and have changed my review stars, as she made it clear that this was an aberration and they wanted to make things right. She offered her personal cell phone to arrange any future service, and that type of attention to remedy an unhappy customer speaks highly of how they do business. Wildly incompetent and a waste of our time to hire them. My husband understands plumbing, but works long hours and was trying to "buy back time" by hiring a professional to finalize a toilet kit repair. We hired Foster based on reviews and they sent out someone who was so weirdly patronizing for also being so incompetent. When my husband explained that there was a new kit installed and it was mostly complete, but there was a small leak that needed finalized tightening, the plumber didn't even get down on the ground to inspect the back of the stool. He just informed us we needed a "major rebuild" and a new toilet. WHAT?!?! I sincerely don't know if he's just poorly trained and didn't understand the problem or whether he was trying to exploit us. It didn't make sense that he didn't understand the problem, especially when someone was telling him explicitly what was needed. He also quoted $299 each for two faucets replaced, which is the HIGH end of average costs. I don't mind paying more for quality work, but someone without a basic understanding of a toilet leak shouldn't be charging high market value for their work. My husband paid for the service call and declined services, and used his lunch break to fix the toilet completely (no new parts nor rebuild necessary) and install faucets. We were quoted $920.34 for 3 tasks that took an accountant less than 1.5 hours to complete, without any formal plumbing training. That's not okay. Beyond that, I'm completely unimpressed with the management. Before posting a negative review, I make sure to go directly to management and see what they'd like to do to fix the frustration. Shawna (sp?) kept saying "I understand what you're saying," but clearly didn't. She kept talking about there being set prices for parts. WE DIDN'T NEED PARTS. She also kept defending how qualified he was, but that makes no logical sense if someone non-certified can have a better and quicker understanding of how to fix the problem. There are too many other reliable, qualified, reasonably priced plumbers out there. I will never do business with this one again. They might have other good plumbers, but our guy was not one of them."