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"Services were excellent and customer service was over the roof"

"I called Waterproofing Inc on a Wednesday and we scheduled an appointment for an estimate for Saturday. Steve promptly came at the scheduled time and we reviewed the situation in my basement.   I told him of my goal to have a finished DRY basement.  He looked at my existing pump and drain. He suggested that I could apply (or have applied) plastic sheeting to the walls to help with the seepage problem. However, he doesn't do that type of work. He also asked me what I thought the problem was with the moisture problem. He suggested that he could extend the current waterproofing system along the entire back wall and gave me a written estimate for that work. The reason that I rated him a B and said I would hire him was because I didn't feel confident in his diagnosis of the root cause of the water problem and his proposed solution to address the issue so that my basement could be dry. I am looking for a one stop shop with a solution driven individual who comes in as a problem solver. I just didn't get that from Steve. He didn't even look (or ask to look) outside the house to see how the water comes off the back of the house where the problem is.  I'm guess if I just wanted someone to drill up the concrete and put a drain in, he would be fine because his price was reasonable for that work. But I'm looking for a holistic solution provider who will address all issues with the most effective and efficient techniques to keep my basement dry.  I just wouldn't hire him for that role."

"VRN Masonry repaired our patio, repaired the block supporting our garage wall, and poured concrete to fill in under our front porch. They responded quickly and meet our need to get the work done quickly. The quality of the work is very good. We are pleased with the work they did--it certainly met our needs. They also cleaned up well when the work was completed."

"What a great experience! Scheduling was a breeze; and the plumber, Owen, arrived on time, well within the window after a call that he was on his way. I originally scheduled them to install a touchless kitchen faucet I had purchased; when he was here, I inquired about replacing the garbage disposal and then he noted some issues with my current kitchen sink traps (which were clear to see when he pointed them out). Owen was friendly, knowledgeable, and professional; and he immediately flexed from my initial faucet installation request to add the other two items to the scope. Overall, I couldn't be more pleased with the service... Owen did a great job and I'll definitely reach back out to The Pipe Doctor for future plumbing needs!"

"Extremely professional. Always on time. Open communications. I will definitely be using this company for snow removal and I look forward to working with them next Spring and Summer also."

"They gave us an estimate on 03/22 and we agreed on 04/04.  They started work on 04/11, with the removal of the existing brick patio and the flower garden,  They poured a concrete base, bringing both these areas to the same height as the sidewalk.  They then built a dry-stack stone enclosure on the front and side of our porch, and installed the square cut flagstone cap on the entire area.  Finally, they built an area of concrete, about four inches wide, to transition from the driveway to the new flagstone area.  This was done in about four days of work, including one day when they had to build a tent-like structure over the work site to shield them from the rain,  The entire crew was courteous, neat, and professional.  We would recommend their service to anyone."

"If you need to replace your underground oil tank, then you're freaking out about the expense and possible catastrophic complications.   So do yourself a favor and call Willard.    This wonderful family company makes everything easy.    

Our very positive experience started with the initial visit by Josh.    Then company owner Billy Willard answered all our many questions.   Considering the options, we decided to purchase a Roth tank.    Not just more compact than other brands, it also has a 30-year warranty.   Willard is the only company in Virginia certified to install Roths.    

Our work was scheduled quickly.    Willard called Miss Utility and also our county -- we didn't have to do a thing.   The Roth tank fit neatly into our garage and Billy and his crew took great care with every detail of its complicated installation.    The removal of our underground tank went really well too, even though the tank turned out to be quite deep.    Frank and Josh worked very carefully to expose but not damage the old tank, and to transfer oil into the new tank.    Then the old tank was prepared so the residual oil could be pumped for recycling.    We hadn't even realized this step would take place, because Willard had made all the arrangements.   Next the tank was lifted and soil samples were taken.      Then, using a truckload of fill Willard supplied as well as the excavated soil, the enormous hole was filled, carefully graded and sown with grass seed.     

You can imagine how many heavy vehicles were in motion to accomplish all this, yet there was not the slightest damage to our fence, landscaping, driveway or house. 

Meanwhile, Tim was connecting the new Roth tank to our furnace, working with ingenuity around the maze of ducting. pipes and wires in our basement.   He wasn't satisfied until he was sure the connection was perfect.   

We thought the entire crew was awesome, and that opinion was validated when the county fire inspector approved everything they'd done.   The Willards and Josh Delaney were not just expert, they were really friendly and considerate.    It was a pleasure to have them around,  They turned what had been a huge nightmare into a perfectly executed solution.    
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"I always had water problems in my yard. There are a very few companies that specialize in drainage work. I had Andrew the owner of Classic Drainage come out. He is very conscientious and very pleasant. He tries to make the most economical choices for you. He is very flexible. I had a lot of problems with my yard. So, I had to keep having them come out and he really did respond. It is not like he does a job and then takes off. He is going to be coming back in the spring. He is not inexpensive in my books. He can afford to be pricey because there are not so many people who do this, but he is a little less expensive than another company. The initial job of attaching the downspouts to the pipes that ran underground and to trench those to the storm drain cost me $2500. So, I thought that it was a little pricey for doing that, but he did a good job. I was trying to get one of the pipes that had to do with the sump pump at the front of the house. However it didn?t work because there was too much water going to another pump and was causing ice in the street. So that?s when we called our plumber back to redirect it to the back of the house to the storm drain. So it ended up costing me more money. It was a very small job when he came out to redirect the sump pump and he charged me $225 for the outside job. He basically had to put a fitting on the pipe to connect it to the pipe on the ground with the downspouts. So $225 is his minimum for a small job and he said it is going to be $2500 for a day?s work. He actually didn?t raise the price when the one day job became a two day job because it rained. He did the job during the winter when it was really dry and it hasn?t been a while. I have to see exactly what happens to my yard once it rains. He is going to come out to do a little more work like getting rid of some bushes and grinding up the stumps for me. He was punctual. He is out on every job. It is a small family business and he has two helpers. He is very professional and tells you exactly what he is going to do. If there are any problems, he is very good about coming back to correct it. So, I think that is very important in that kind of work. I would use his services again."

MY PLUMBING HEROES is a dedicated team of skilled professionals committed to providing top-notch plumbing services to customers in need. With years of experience and a passion for excellence, we tackle every job with precision and care, ensuring satisfaction every time. From leaky faucets to full-scale plumbing installations, we're here to be your trusted plumbing allies. Contact us today and let MY PLUMBING HEROES rescue you from any plumbing woes!

"RDM Landscaping expertly removed a huge, nature, dead chestnut oak without harming the fence and terrace next to it. They also did excellent pruning is a sugar maple that was planted too close to the house. The tree is healthier and better-shaped due to the expert work. The crew went above-and-beyond our expectations with the yard clean-up following the tree work."