Get matched with top walk in tub installers and replacers in Franklin, KY

"Getting a walk in tub is expensive no matter who you use. My experience thus far is with installation only and I must say my install went great. It has been over a month and no issues with my tub so I cannot comment on repair process with American Standard."

"All workers were respectful and polite. They finished work in less time than I thought and cleaned up any mess which I appreciated. Tub and wall look beautiful. They explained how to use it. Customer service was great starting with sales rep and throughout installation. They removed the big whirlpool tub and installed a walk-in tub."

"The new tub and walls are a dream. Soaker tub installed and this is the 2nd bathtub installed by this company. Will use them for other projects in the near future. Thank you for a fantastic job"

"I needed my shower recaulked, Presley was so easy to work with on the pricing and scheduling. Rene came by the next day and did an awesome job! The shower looks brand new! Highly recommend!"

West Shore Home offers a risk-free home improvement experience, so you never have to worry that you are sacrificing on quality, convenience, or expertise. We specialize in window, entry door, shower and bath replacements, including walk-in tubs. We offer fully customizable, limited lifetime-guaranteed solutions installed in as little as one-day. All of our installers are in-house employees, so we can guarantee the quality of the whole project from start to finish. We get it done the way you want - fast, easy, smart and right.\n \nOur team is following all CDC guidelines so we can provide you with the fast and convenient home improvements. We are also offering free virtual design consultations! Schedule your free consultation today.

"Excellent service, from start to finish. Brandon was the installer, and he is also a master craftsman. Work confined to the bath and respect for all other areas of the home were well taken care of as they lay down runners in all areas they will be traveling. The work a d the materials were quality and will last a very long time. Brandon also did a super job of cleaning up after himself, particularly at the end of the install. Our bath shower is beautiful. We highly recommend JR Bath to anyone."

"The project turned out great! Jim did a fantastic job of keeping me informed throughout the process and managed to beat the deadline by more than a week. We did have an issue with the toilet, but Jim found a solution without adding any additional costs! Overall we are extremely happy with the project and will high Contractors Group again when we finish our entire garage."

"Within a day of contacting Landon he gave use a quote and had a pretty big bathroom project completed. The part that really went above and beyond is that he worked with my renters on short notice and was willing to communicate through text."

"Everyone reading this should know I am a huge skeptic. I needed a huge job done remotely (I couldn't be there). I also couldn't give the contractors much to go on as it wasn't my building. LONG STORY SHORT, I finally show up to help out, and the job is already complete. The difficult carpet angles I needed with two different colors, the layout in an area we were unfamiliar with, and the expertise of their team coming back out to fix some screwups on the part of a TOTALLY DIFFERENT GROUP was unbelievable. They came out without question and fixed someone else's messes! Didn't charge me a dime extra... Our entire team was absolutely shocked. We cant wait to come back out to that area and work with this crew again!!!"

"I would not use this service again. It started off great, Amanda was responsive and she really is talented. I appreciated her ideas and she steered is in a great direction out of the gate without materials and design choices. While I appreciated Amanda's ideas and loved her recommendations, once the remodel started moving forward her responsiveness was NOT at all in line with the time needed to make decisions (7-10 days to answer an email in multiple cases). I ended up having to make choices on my own in tight timelines without her input on how it would fit with the design we were working on. The reason I chose this service was to get help making smart decisions about our home remodel to minimize the time, energy and stress involved in the process. I would say this service was NOT at all appropriate for those needs. Waiting 7-10 days for help with remodel decisions simply does not cut it. I did most of the footwork and choosing on my own due to the lag in response time. While I liked Amanda and feel she was very talented, I get the feeling this company has one designer that is way overloaded with projects and she simply is not keeping up.
If you decide to go ahead with this service despite this information, make sure you schedule weekly calls and come with a list of questions well in advance of when you need answers. 
In addition, exercise caution when purchasing any materials through their discounted relationships. I ordered 2 rugs that were not available for shipment for more than 60 days after my order. Later, I decided that the rugs were not as big a priority as some other unexpected expenses that came up during the project. The rugs had still had not shipped and I had not been charged. Now I do not intend to place blame with HMD for my change of decision and given the amount of paperwork I had to sign when purchasing the rugs, I thought there would be a chance I'd be stuck with the purchase. All of that is none of their fault. The frustrating part of the situation is that it has been several weeks since I asked whether I could cancel the order all the time getting closer to the rug ship date. I got one vague email a week ago saying maybe the order could be cancelled with a restock fee. Restock fee? That doesn't make sense to me. It never left the stock, it hasn't shipped, and I haven't even been charged. Worse, I still don't known whether the order can be cancelled or not. So that process has been confusing and HMD has not been very responsive to my need for an answer. I would advise NOT to purchase anything through them unless you are absolutely sure it is perfect and it is in stock and can ship immediately. Don't plan on being able to change your mind or make returns without a hassle.
In the end I got two one hour calls and a total of about ~15 emails (short answers easily composed in 5-10 min) for $600. NOT a deal in my book. In fairness to Amanda, we also have a great looking house that I will not pretend is not due to some great advice from her at the beginning of the project. I think this company has potential if it can manage response time better especially for big projects, but I cannot recommend at current service level.

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