Get matched with top clothes washer or dryer repair or service pros in Franklin, OH

"Mark Mason replaced the drain pump of my washer. Every aspect of the repair was professionally performed: - I received a prompt response upon my contacting the company. - I received a notification phone call from Mark when he departed for my home. - Mark arrived with the OEM (original equipment manufacturer) part that would likely be needed. - Mark is highly experienced and methodically performed the repair. - Mark left zero mess and placed the washer back exactly as it was. - Mark provided a one-year warranty on his work. Additionally, Mark Mason maintains an excellent web site regarding the services he performs."

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Saturday morning our dryer lost all its heat. So I posted the job on Angi's list that same morning, figuring we wouldn't get anybody till Monday at the earliest. Five minutes after posting the job, I get a call from Rick from City Appliance Repairs saying he could come out in the afternoon to work on the dryer. He shows up around 5 p.m. and in about 25 minutes our dryer was working like the day we bought it. VERY reasonable charge, with NO upcharge for a weekend visit. I recommend Rick to everybody."

They say you can't have low cost, high quality, and a quick turnaround. At Clayton contracting, that's exactly what you'll get!

"Excellent...The dryer was up and running within the week, the contact woman was pleasant and helpful, and the gentlemen that came to the house were professional and knew their business. I could not ask for a better experience. They are tops on my list."

"Really nice people! Did the work efficiently. Iâ ll use them again next time I need appliance repair."

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"Very professional, courteous. Fixed my dryer at my rental property in fairfield"

"Dryer is working fine now."

"Had to file a claim for new clothes dryer, and repairs on fridge. Foothills Star Appliance came to look at both. Eric was the repairman. He was friendly, answered all my questions, and very professional. I would highly recommend his company."