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"Good customer service"

"After consulting with several companies, I decided to hire ESM Construction LLC for the remodeling of my one-bedroom condo. Their pricing was competitive, and Edgar displayed a wealth of knowledge. He was also exceptionally responsive, addressing all my questions promptly. The crew arrived on schedule, and they were both friendly and professional. They completely transformed the condo, installing brand new flooring, ceilings, paint, a bathroom, kitchen, and appliances. I never felt rushed, and every aspect of the project was completed in a timely manner. Edgar and his team were attentive and patient, never once saying, "No, we won't do that!" Finding honest and reliable contractors can be challenging these days. We interviewed several contractors with five-star ratings, but many seemed overpriced, like quoting $5K for cabinets that only cost $3K depending on kitchen size. Some of the five-star contractors even came off as somewhat arrogant due to their reviews, which raised concerns about potential issues. If you spot even one negative review, take it seriously; we’ve paid a steep price for ignoring such warnings in the past. Edgar's team even rectified mistakes made by previous contractors. From the moment we spoke with Edgar, we recognized his down-to-earth demeanor and extensive expertise in his field. We are thoroughly satisfied with our decision to go with ESM Construction LLC and wholeheartedly recommend this company."

"After I terminated the lease of my tenant in early 2023, I decided to do the whole house remodel before selling it because of the age of the house and TLC it needed. The original contractor I hired ended up going to jail for child abuse charges and I had to find another contractor to finish the job. I got a number of quotes and decided to go with Donna from AND Contractors, LLC. It is very difficult to come into a project that somebody else started and the quotes reflected that but Donna’s estimate was fair and I felt comfortable in my interactions with Donna. Don't let the fact that a woman runs the business fool you - she is a real tough but fair boss. She was on the job site every day! She treats her people right but also lets them know when they mess up and they respect her for it. There were many things that were not visible but needed to be redone where the original contractor messed up but it was important to Donna that the corrections be made. I am sure there must be limits but all of these corrections were accommodated without change orders. The project was completed on time and within budget. Oh, did I mention Donna is also a real estate agent? When the project was completed, she listed the house at the highest price in the history of the neighborhood. I was hoping but not expecting it so it was a pleasant surprise when she brought me a full price contract within a few days! I HIGHLY recommend AND contractors, LLC and Donna! If you want your project done right, on time and within budget, you owe it to yourself to at least have her look at your project!"

"Excellent work. Very happy with the results."

"We were 100% satisfied with Washingtonian and with their work building our addition and deck. Not only was the workmanship and quality of the construction outstanding, but they operated with honesty and integrity. Their goal was our satisfaction and building a quality addition and deck. They accomplished all three and were reliable, dependable and conscientious. At no time did we believe that they had over-committed or were unable to deliver on what they had promised. They never cut corners to rush to another job nor did I ever feel that they were not spending the necessary time to ensure that the work on our job was thorough and complete. Travis, Kris and their crew were 100% professional, communicative and transparent. We will be using Washingtonian again, without hesitation. Our experience was excellent and they did an awesome job."

"K2nc Llc is a general contractor company that offers a wide range of remodeling services with a high professional standard and reasonable pricing. The team, is everything you could wish for in a general contractor company — capable and knowledgeable, organized, courteous, personable and professional. Knowing how hard it is to find a good contractor you can really trust, I want others to know about this company. You just can’t go wrong with the Best General Contractor in Northern Virginia area.”"

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"Jeff and his team (Deanna, Jake, Javier, and Rolando) did an excellent job from start to finish. They worked with us and explained every step of the process, helping us with design decisions and selections. The end product, our new kitchen, is of the highest quality. They made the process very easy and quickly closed out our punch list. We're very excited to have our new, updated kitchen and I would very much recommend WaterStone for future work."

"I contacted RC Home Renovations to repair the soffit on our front porch. Richard came out to review the work and provided me a quote via email which I agreed to and signed. I was told that the work would be completed on a Saturday (July 17th) which was 11 days away from the date of the signed contract. I received a text around 8am Saturday morning (THE MORNING OF!) stating that they couldn't locate the plywood for the soffit so they have to order it but its not coming in until the following week. I text Richard the following Wednesday asking for an update....no response. I followed up with another text the following Monday...no response. I never heard anything back so I hired someone else to complete the job which is being completed as I type this."

"His service was excellent. This is the third time I have used him for repairs and also I have recommended him to friends and family. I highly recommend him to anyone that need jobs done. Great Service."