Get matched with top laminate countertops repairers in Gambrills, MD

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"They are wonderful to deal with. Great selection, excellent pricing, responsive, prompt, they simply could not have done a better job. My wife melts every single time she looks at the tops. Lastly, my wife has wanted these tops for a decade, since the kitchen remodel. Advanced made it happen! Just forwarded their information to a client for their kitchen. I apologize for the very late review"

"Perfect - great job, they took care to offer me different options and explained how to care for the finish."

"He did a real good job of cleaning up. He has a helper and he always works with him. He does not put him on the job and come back and check later. He did a good job and he was supposed to give me an estimate on repairing of the wall. He was honest and hardworking and that is why i went with me. I am concerned about matching colors on my roof and he paid details to that. My brother said however they had not fill up a couple of ports on the roof. He thought they over looked it other than that he did a good job."

"Working with Creative Surfaces was a great experience, from start to finish! I wasn't sure which material to use for a new kitchen counter, so they helped me to decide on Staron, based on my work needs, and offered suggestions on color, sinks tyles and counter design. When they arrived at our house to take measurements and assess the work, Mark arrived promptly, and spent a lot of time inspecting the kitchen. We explained some of our concerns, which were the results of a REALLY BAD experience with a kitchen contractor who did an earlier remodel. That previous contractor made a lot of errors, took bad shortcuts, and left inferior work that would make the new counter installation a bit more challenging: the old (laminate) counters were not level, cabinets were not flush-mounted with the walls, and walls were not level. The counter installation required a lot more work than the average job. To correctly install the counter, Mark needed to make a lot of corrective work, such as re-adjusting cabinets to ensure they were level, making modifications to a section of drywall so the counter would lay flat against the walls, and more work that he didn't anticipate. I had purchased two faucets, and wasn't sure which we preferred. Mark helped us choose between the two, and installed the faucet for us. When I mentioned that we were in the process of waiting for an IKEA-approved contractor to call us back (after three messages left with contractor) regarding our IKEA cabinetry needs, he suggested that he do it for us. We had been able to install doors ourselves, but we wanted a professional to help with the face-outs and toe-kicks. Mark took off the old face-outs and toe-kicks, took measurements, and brought the (new) replacements to his shop to measure and cut. Within a few days, he returned for the installation. He offered the above-and-beyond cabinetry work at no charge, in lieu of a recommendation, but I insisted on providing both--it really was a lot more work than he bargained for!!! We had such bad experiences with our previous work in the kitchen that I wasn't sure what to expect with this go-around. It was everything we could have wanted and wished for, and more. Based on our complete satisfaction with the kitchen counter installation, we've asked him to help us with counters for our two baths, and without hesitation recommend Creative Surfaces to others who are looking for new counters."

"He did my flooring wonderfully, he was professional and price was reasonable"

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"I had a list of small tasks that needed to be taken care of - many were drywall patch/repair and paint (wall cracks, etc.), they painted my front door and repaired loose shutters."

"The team did a great job. They worked quickly and were able to fix everything that needed to be covered and repaired in a short time. The work looked great."

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Good group of guys showed up to perform the work.  However, the work performed was just fair.  I ended up with paint drippings on approx. 70% of my roman shades throughout the house and more on the floor in a number of places.  I was supposed to get 2 coats throughout the home.  To me, two coats means two coats.... one coat applied, let dry, second coat applied.  To them, it means using a roller wither a deeper pile.  So, get up close to my walls and you can see the color beneath where the coverage wasn't enough.  Luckily my new color was really similar to my old, so it's not a glaring issue.

My mudroom was painted an incorrect color.  It appears that they had run out of the color needed and just moved forward with what they had instead of driving 1 mile to Sherwin Williams and picking up a gallon.  Again, the color wasn't a drastic change from the other, so maybe they thought it would go unnoticed??

I'm a business owner myself and understand the importance of speed of work to maximize your profit, but NEVER at the expense of quality and professionalism.  Slow down, take a bit less profit, do incredible work and watch your business explode!

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