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"Arrived same day when he said he would. Checked septic tank, rooted out drains, went under house and saw the drain pipe had sagged at one spot so water was having to drain uphill. Rehung pipe and tested. Explained everything to my wife as they were doing it. Very friendly, professional and affordable. Pointed out a potential problem with the drain line where it exits the house but thought it was ok unless the house settled more. They even added more screws to the septic tank inspection lids. They were here for about two hours. Excellent, quick, honest, affordable service. I will do business with them in the future and appreciated the warning about the potential future issue with an approximate cost to fix it if it did become a problem. Call these guys first.
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"They were extremely thorough.  They rented a special machine to 'scrub' the air and clean out the mold once and for all.  I needed to leave the house for 48 hours and also remove my indoor cats.  Initially they thought my goldfish would be okay so we left  her in the house.  When it was evident that she wouldn't be all right they took her out of the tank, put her in a 5 gallon tank that I had and put her in the safest part of the house.
When they came back a few days later to check how everything was one of the cats got into the crawl space.  I wasn't home and they were worried about the cat's safety.  They waited until she came out even though they had to stay and extra hour or so.
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"I have used Mr. Rooter several times over the past few years.  Once, I tried to do something to a pipe under a sink that I really shouldn't have messed with, and I ended up with a gushing leak from the pipe.  I ran around finding buckets and bowls to catch the water, towels to sop up all the water that ended up on the floor, and a phone book to find a plumber.  I randomly picked Mr. Rooter because it had a big add that said they took emergency calls.  I called, and was pretty upset, and a plumber was dispatched immediately.  He called me while on the way to my house to see if he could help me to turn off the water, but I was pretty useless.  He arrived quickly and stopped the gushing water quickly  and fixed the whole problem quickly.  I don't remember how much that cost, because I was just happy he came so fast.
I have also used Mr. Rooter to purchase a new water heater and thermostat.  The plumber was courteous, and as far as I can tell he did a good job, but there was some question about the accuracy of some information he provided about the water heater, which has been a problem.  I can't comment on how good the price was, because I didn't comparison shop.

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"For a while, I was really always it seems that anytime I needed something, I couldn't get it timely. The first they would ask, for instance, when my air conditioning went out I had them and it's well have you maintained it. The application being that if you couldn't produce maintenance records they weren't going to do it. So on air conditioner was unhappy. They shocked me . I had a recent leak inside the loft. They sent somebody out here. They really did a good job on it. They were timely. A leak within the draining system inside the wall, I was getting water damage down the wall. They sent a plumber out. He opened up the wall and replaced the piping in there and then patched the wall back up. They don't do finish work on their patch up but hey do the patch. He was a pretty sharp young man. He was responsive. He came and he needed some things. he went and got them. He came right back. That was one that I was wondering if they were even going to do caus they'd been going on for a while. It was a drainage pipe in the wall. It was a manufacturing defect that had probably leaked from some early years of the home and got progressively worse until I could hear it. Actually when I would turn on the water on a certain faucet I could hear it drip down onto a fireplace. That's how I knew what it was. They don't do the finish. You do the finish. They do the patch. The only reason I kept them was because they showed me a different face with that repair. Before it seemed like everything you wanted they had a reason not to do it."

"Provided sketch of kitchen plan as discussed during our meeting. He had good ideas and suggestions. Due to other issues at the house I am unable to move forward with a kitchen renovation at this time."

Plumbing

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