Get matched with top tankless water heater repair pros in Gloucester, VA

"I would definitely recommend Jason. The big companies like Bud’s and RS Andrew’s wanted to charge me $2,000 more to replace tankless water heater."

"Disappointed that installed new water heater had less efficiency that my old one, and I wish I was presented with other energy efficient options"

"Robin was very courteous and informative about how the tankless water heater works and how to tell when the heater has gone bad."

"From the first meeting with Matt when he gave us a timeline and our estimate, through the install and the walk through of finished work, it was all very well done. The installers were very polite and made sure that any flooring that they would be walking on or bringing out the old water heater on were completely covered to protect from any dirt or water. Any time we went to see if they needed anything they would tell us what they had gotten done and what they were working on. Not once were they short or put out as some people are when you are curious about what is going on in your house. I would use Lighthouse any time and have already told our friends how professional and caring they were about everything that went into our home and the proper working of it all before they left. They also did not take the last half of our payment until the final walk through which was 5 days after all work was completed. They also do military discounts and cash/check discounts which is a lovely perk."

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When I spoke to Connie (a truly lovely lady), she said she would talk to the technician to see if he had the unit we needed so that we could have heat that evening.  She called back and advised me that he did not have unit, but could be out to us first thing in the morning.  She also offered up another company that may be able to help us right away because she didn't want us to be without heat on the coldest night in over 10 years.  The company she recommended was able to fix our unit that evening! 

To add to the story, Connie called me the next morning to make sure all went OK and that we didn't spend the night in the frigid cold.  That's right...she called me even though it was not Rose Brothers that made the repair. 

You just don't experience that level of customer service anymore, anywhere.  It's no wonder they have been in business for over 40 years. 

I will be a loyal customer for a very long time.

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"The A/C at our rental property was running, but not keeping the house cool. I called five different A/C companies that had A ratings on Angie's list and asked how much they charged for the service fee and how much they charged per pound for R22. Three of the companies including K&J) told me their rates directly and two told me that they "bundle" the R22 cost with labor costs. I appreciated that K&J were up front with their costs and they had the best rates. The technicians showed up on time and were very professional. They immediately checked the unit outside and the air handler inside. Both were frozen up with ice. They turned off the unit and we waited for it to thaw out. While waiting the tech's (Cory and Mark) were very jovial and pleasant to talk to. Once the unit thawed out they hooked up the gages and diagnosed the problem as low refrigerant. They showed me on the gage were the correct level should be and where my unit was. They kept me informed the whole time and were very thorough. They ended up having to clean the coil in order to get the unit to take in the refrigerant. They told me the cost before they did it and asked me if I wanted them to proceed. Once the cioils were clean they added 1lb of R22 (in .5 lb increments). Then they went inside and checked the vent with a laser thermometer to make sure the temp was in the proper range. I was able to pay credit right there on the spot and they gave me a discount for using Angie's list. I would highly recommend K&J Mechanical. They did excellent work on time and at a great price. There was even a follow up call to see if I was satisfied with the service.
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"Installer came unprepared to to fix fire caulk he damaged as well as not having a lift device to get the water heater onto it's stand. Had to go buy fire caulk at my expense and find a board for him to slide new water heater up to get it on the heater stand."

"They were so fast and did a great job.  The floor was finished sooner than expected and they worked with my schedule to get the water heater put back in place.  They did a wonderful job and it was much less than I thought it would be!
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"Courteous,prompt response to call,guickly scheduled appointment, arrived on time, work completed efficiently,inspection scheduled and work approved by inspector. I a. Now having them install a Rennai Tankless Water Heater system. Will be using them for future plumbing,electrical and other work. I highly recommend The Fire and Water Company, and they are locally owned. Shop Local!"

"I was aware that my old heat pump was on its last legs. Installed in 2000 I was told to expect it to last about 10-12 years. The air handler/furnace dated back to the year the house was built, 1983. I had a problem with the heat pump running out of freon back in March of this year. At that time the Bakers tech warned that the unit was very likely to go soon. He charged me $300 for replacing the freon and said if the heat pump failed within six months, Bakers would apply the money toward a replacement. Sure enough it failed a few months later. The way the air handler was configured, the hot water heater had to be removed to replace the furnace. This unit was very old as well and Bakers was able to replace it with a new one with no charge for labor as the furnace replacement required the hot water heater to be removed anyway. They also gave me a 10% discount on the cost of the water heater and applied the $300 credit as promised. The crew arrived promptly as scheduled, worked quickly, and cleaned up very thoroughly upon completing the work.
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