
Serving Grayslake, IL and surrounding areas
Approved
In business since 1964
Free estimates
Warranties offered
"Olsen has twice replaced the mortar on our patio steps. The first time work was completed in less than two hours, which seemed quick considering the amount of steps and price charged. About 12 months later the mortar began to crack and fall out again. Olsen completed the second repair as part of their warranty on work completed. Update: Fast forward another year, and the mortar is cracking and falling out again. Upon further investigation it was determined the problem was with the original installation of steps five years earlier by builder. Given that the original cracking started to appear two years after installation by builder, Olsen should have known this was not a normal tuckpointing job since that is their business and expertise, especially when they had to come out and redo their work under a warranty guarantee. Ultimately had to have stones removed completely and installed again with different mortar and adhesive. Olsen did not do this work as their bid was 25% more than other bid I received. I would potentially hire Olsen again, but would do my own due diligence on the potential project and not rely on Olsen for figuring things out."





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