Get matched with top brick or stone siding: repairers or partially replacers in Norfolk, VA

"Makay Masonry repaired and renewed my front brick steps recently. I had high expectations for the quality of their work based on several personal referrals, and they did not disappoint. The renewed steps look absolutely beautiful! I highly recommend this team for any brick or masonry repair you might need around your home--very easy to work with and customer-focused."

"We had to reschedule the first appt and they were late for the 2nd but once here they did a great job cleaning and inspecting the chimney. They provided pictures of my problem areas and had suggestions on what to fix and cost. Very courteous and professional"

"Ryan was very professional, friendly, and did a great job. He thoroughly inspected the fireplace and chimney, inside and out. He took photos of the chimney while he was on the roof so he could show me what was going on up there. He was very helpful and explained everything he did and what he found. He pointed out a potential problem with the mortar in the bricks on the chimney shoulder, but was very clear that it was okay to wait on that and see what develops and didn't try to push me into an unnecessary repair. Just gave me a quote on the fix. I will definitely use him again. In fact, I'm going to have him clean my gutters later this month. Highly recommend!
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"I started by calling a couple of the foundation companies, but they tried to make me think my house was sinking to its ruin and wanted me to spend over $20,000 to make rock solid repairs! Fortunately I have common sense, and started calling brick masons instead. I found Hipp on Angie's List and called for an estimate. He came out, looked at the area where I had issues, and then walked around the house looking at other smaller problems. He suggested digging to the footer on the front corner, installing jacks, and trying to raise the foundation to its proper level. He also recommended re-pointing some of the other smaller areas and replacing my slooping front porch concrete. I opted for the foundation and all the brick work, leaving the porch for later. When they first attempted to lift the foundation, some cracks started to re-open around the windows on the inside, so I asked them to stop and just stabilize at that point. The replacement windows had been installed about 15 years ago and were aligned to the slope, and worked perfectly. They did an excellent job, and I am extremely pleased with the work!! Chuck even dabbed some paint on some bricks that had been damaged by a power washer, so that they would match the other bricks. He left me the paint so that I can later "dab" around bricks stained from the wash down of my aluminum siding. This is a small company (just three of them I think), and I had to call several times to get set up. And it took a while for them to get to my job. This is why the C for responsiveness. But once they started, they were prompt and professional, well worth the wait! I opted to wait on the porch work, but will hire them to do that soon. Note: I have found that the best contractors are the small, hands-on companies. They are all hard to reach, and take a while to schedule, but they tend to be fair, and do the best work!"

"Our is 2.5 storey and steep roof. Owner visited and without getting on roof told me that you need to replace 2 flashings. The house is 9 years old and according to him ( I am not sure) it is better to replace flashing after 10-12 years any way. I think flashing should have same about 30 years life of roof. However, I accepted the recommendation as cost was $150. Also, I don't think they inspected or did anything on other side of the roof. He sent Brian in the following week to carry out work. Brian is really hardworking honest guy. He spent about 4 hours on roof to replace flashing and nail down singhles on one side of roof. I was not happy since they didn't even look at other side of roof. Since my $200 +79 was worth their effort of 4 hours I am OK with the service provided. However, I felt that they are giving this deal to generate more business. and chnging of flushing was not necessary. Anyway I was happy with Brian and hence I am giving A other wise I would have given B."

"Belletto and I had some issues, with the work their tile person did.  However, the company has fixed and resolved every issue I have raised with them.  The issues are listed below, and I have to commend Belletto for resolving every issue I have come to them with.  I wish my experience would have seen less issues, but overall, my bathroom floors look great. 







Our interaction with Belletto started with the work beginning 4 weeks after I purchased an Angieslist deal for the tile.  Dan did come a week or so to look at the job and quoted us another 350 to do the other bathroom because we wanted the tile under the cabinet in both bathrooms.  So, the cabinet had to be removed.  When work started, the installer didn't remove the cabinet and tiled around it instead.  Belletto had to have him pull it all up and restart the job.  The installer never did remove any of the trim in the first bathroom, but instead tiled up against it.  When he was done with this bathroom, we noticed damage to our tub from him putting the toilet in it.  The owner, Dan, did pay to have this repaired.  The second bathroom went a bit smoother but still wasn't without issues.  The installer put the vanity back and used a rubber coupling to connect the drain together rather than rebuilding the drain.  I went back through and replumbed the drain.  The tile around the toilet valve looks horrible.  We had issues with the way the installer cut the carpet, and Belletto had to send a separate guy out to repair the carpet.  We noticed cracks in the grout within one day in the second bathroom.  Every one of these issues has been resolved to my satisfaction my the company.  The overall experience wasn't perfect, and that is why I haven't given them and A.  However, they did resolve the issues. 



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"Made call and left message, which Darren returned fairly quickly.  Made appointment for this work, and added another job that will be done later (wood rot on exterior of roof eaves), and received estimate.  He agreed to call after completing another job that day, which he ended up doing at almost the exact time he'd originally estimated.  Showed up and walked with me to review the situation of birds building a nest inside broken vent access about 10-12' up side of house.  Assessed possibility they got nest materials into the fan area over the microwave where the venting originated in the kitchen. 
He was able to use a screened dryer vent flap assembly I'd already purchased, attached it after cleaning out the exterior area of the vent ducting, and then went inside the house to remove and clean the venting above the microwave/stove.  He reassembled the venting and duct-taped it to a better condition than it had been originally.
All in all, a most satisfying job done, well worth the quite affordable cost and totally responsive to everything I mentioned, including returning later for the wood rot repairs.  This is my second time using him, and he remains reliable, personable, and professional, and he'll get my business next time I need handyman work done.
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"The good:
- The people were friendly for the most part
- They did good work in some ways
- Their subcontractors did good work
- They gave us a quartz counter top "for free" for our desk
- They did a couple extra things without charging us
- Everything looks good (if you don't look too closely)
The bad:
- I did not like the communication in the beginning, but I hoped, based on the reviews they got, that they would do a good job. I was disappointed with a lot of things - see below.
- I had to prepare my own detailed cost estimate (based on their difficult to understand e-mails) and get them to let me know if my estimate was correct or not. They would only give me a lump sum price and very little detail on what I was getting.
- They seemed to have never worked with the Cabinet Factory before. It was almost impossible to get any information about the cabinets we bought prior to signing a contract. Neither Get It Done (GID) or the Cabinet Factory wanted to talk to us about them. In the beginning I asked for no fiberboard and ended up with lots of fiberboard. Also, GID apparently does not know what fiberboard is - they were trying to tell me the kick-boards were not fiberboard (they are). The cabinets seem pretty low quality although at the time I was told by the Cabinet Factory that the cabinets I was getting were good quality and approaching the cost of the high end cabinets. One of the sliders in the pantry broke right away because there was too much weight. I never had this problem with my previous cabinets.
- They used wax crayon as paint in many locations on the cabinets. This is bad because it is not intended as paint, it is sticky, and wipes off easily.
- They told me it would be $100 more per fixture (about $1000) for LED under cabinet lighting. I still don't understand why they say it costs that much more. The lights they installed get very hot.
- There was very little attention to detail. They were going to stop the peninsula cabinets about 6 inches short of the end of the floor tile. It would have looked really silly - fortunately, I caught it in time and got them to adjust it.
- They put two joints in my crown molding about 12 inches apart and did a poor job with the joints. It looks very bad.
- The painting of the walls was bad. They missed lots of areas and they wanted me to mark all the areas they missed for them.
- They did not plan out the closet desk and shelves well at all. I told them I wanted a shelf for a TV, and they gave me shelves that weren't wide enough. Then they rigged it to work after lots of discussion.
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"They were on time, professional and fast! The clean/inspect cost was $69.00. When they went up on roof they found that my handyman had put tar on crown (fire hazard) and mortar joints were missing causing damage inside the firebox. They took pictures to show me. We made an appointment for the next day, they were done in about a half hour. I could see the difference from the ground. VERY impressed. The cost was $550.00, but I got a 20% discount, so the cost was $440.00. Good Job Precision.
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"Everything went very well. They got everything in shape and did a good job. My daughter was very pleased with their work."