Get matched with top metal siding: repairer or partially replacers in Great Mills, MD

"I have had a pleasant experience using Home Genius to replace my porch siding. Everything went as planned and I love my new look."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Roof & window we're repaired immediately. They showed up the following day after my initial call and provided an accurate estimate. Work commensed right after I signed the contract. The siding took a bit longer due to difficulty matching my 16 yr. old siding (an exact match was no longer being manufactured). I learned this is a common problem. Once an acceptable match was found; the work was completed promptly and correctly. Every effort was made to satisfy me (the customer) and they succeeded. I would hire them again for future needs."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"William MacKay Roofing is a family business.  I purchased a package from this company to have my roof inspected since more than 20 years have passed since it had been replaced.  The MacKays arrived promptly as stated when we made the appointment. The employees were very professional, my roof was inspected, and I was shown pictures of my roof with an explanation of the its condition.  Since my roof did not need to be replaced, I advised Mr. MacKay that I would call him to replace my roof when that time came.  I was very satisfied with the services provided by this company and would definitely use them again because of the excellent services that I received with this inspection.
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"- Paint Walls, trim and doors
- Remove wallpaper and repair walls as needed.
- Caulk wood trim
- Installed chairrail
- Installed baseboard trim in bathroom

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"I highly recommend this company. They came promptly and repaired the siding on my house with professionalism and courtesy. I also received a fair price for the work. I will definitely call them the next time I need services."

"I am afraid that Angie's List consumers are very generous in their grades.  When I went to school, "C" meant average.  Hammer and Nail was "Average", (but barely so) on this project. First, consumers should be aware that Hammer and Nail does not do the actual installation.  They rely on sub-contractors or sub-sub contractors to do the install.  If something goes wrong, the consumer will be asked to look to the subcontractor (not Hammer and Nail) for a solution.  On this job, the workers who arrived for the installation could barely speak English.  While perfectly pleasant, it was impossible to communicate with the two Hispanic gentlemen and one Asian who appeared on the site.  They didn't seem to know what was expected and were unable to communicate with the consumer about the job.  When the project manager arrived, things proceeded apace. The window installation was not without problems.  The hardware kept popping off the windows and the windows wouldn't shut properly.  Ultimately, with return visits from the subcontractor, the problems were ironed out.  When the subcontractor asked for final payment, I went to job site and was horrified by the debris, dust and detritus still at the work site.  The subcontractors cleaned up the job, but were prepared to leave without doing so.  This was a "C" experience, at best.  Average, simply average.
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"The company showed up on time and conducted the shingle replacement being careful not to damage the gardens around the house. They brought the roof up to current code, (the roof no longer complied with local codes), and worked with our chimney company to install the flashing properly. The cleanup was performed in an acceptable manner and the work was finished on time. Follow-up inspections by the company and I showed I had a good roof that was going to last another long time. I would definitely recommend this company for roof work."

"They gave me a quote, discussed options and we agreed to have the job done. They were quick and efficient. I only had two minor complaints: 2 of the windows were not what we ordered (we ordered frosted, they delivered clear - still not resolved) and I am still finding staples around the residence."