Get matched with top luxury vinyl flooring installers (materials not provided by consumer) in Green Cove Springs, FL

"I am writing a response to the response from Designer Lifestyles on Google. Google doesn't let you respond to their response and it deserves a follow-up... Their response on Google was extremely immature and unprofessional. First... They POSTED MY ADDRESS on a public forum. Second... Every response they provided in response from my claims was factually inaccurate, which I have emails, text messages and voicemails to disprove everything they have claimed. Finally... I will be taking the next course of action that I can as a consumer. I HIGHLY SUGGEST NOT USING THIS BUSINESS!! ------------------------------------------ My Original post on Google Maps... DO NOT USE!! I hired Designer Lifestyles on 8/28/21 for a 70ish sqft bathroom and they started work on 10/13/21... It has been 155 days since they broke ground and they still haven't completed the job. I had to finish the work myself because of the poorly managed project and project timeline, plus it was costing me tens of thousands of dollars with floating a 2nd mortgage, paying Designer Lifestyles, lost revenue from a renter and other things like utilities. Also, it put everything else that needed to be done behind schedule. Thankfully, it wasn't my current home or I would have been without a bathroom for 5 months. Last week, I received an email stating while work wasn't completed, I needed to come in and pay the final invoice. Then threatening me later in the email stating if I didn't, they would forward over to a collection agency and put a lien on the house. This blew my mind, you don't pay a contractor in full if they haven't finished work (especially one that has taken 5 months and still hasn't completed the job). I had already paid a deposit and a draw, so I was current on my bill... I went to talk to management to give them an opportunity to make it right and they were flippant and played the let's blame all of the external factors, but not ourselves. They even tried to blame me, the customer. They had someone at my property about 30+ times and still didn't finish a 70 sqft bathroom. A job of this size should take a week of work, give or take, not 5 months. They were reluctant to give a project schedule, which I never received, after asking multiple times. But, I did get them to tell me on 12/1/21 that they will finish in 2 weeks... Well, 92 days since that date (12/14/21), they haven't completed the job... Like I said, I had to finish the job myself. I have not and will not recommend Designer Lifestyles. If you have any questions, please feel free to reach out and ask me anything... I don't want someone to go through, what I had to go through during this whole ordeal. -------------------- Response from Designer Lifestyles 3 days ago We entered into our agreement right in the middle of the Covid-19 scare on a home built in 1939. Being scheduled to start within a 2-month timeframe was very exceptional, because it sometimes takes up to 6 months just to get on our schedule, because we are in such high demand. Thanksgiving & Christmas proximity also didn’t help with scheduling, because everyone was wanting their projects done by Christmas, and with our suppliers having delays with shipments, this didn’t help either. We never book a customer on our schedule without first collecting their deposit payment to secure their schedule, and draw payments are expected along the way on larger projects. Customer made a large last-minute change to the project that drastically affected their ultimate costs and scheduling. They were originally going to install a simple tub tile surround, but later decided to remove their tub completely to install a full walk-in shower the day we were ready to begin, which is obviously more complicated. This also caused obvious additional delays in planning and rescheduling to this more complicated project. When removing the tub, we identified unexpected sub-floor issues that had to be addressed before beginning the project, which also caused additional delays. The customer originally provided us a defective bathroom vanity faucet that our plumber installed, and there was no way of knowing its defective nature until it was ultimately installed. We told the customer to get a replacement faucet and that we would gladly replace it for them. We made numerous attempts to contact the customer via phone, text, and email to schedule this faucet replacement because the customer had a remaining balance of $5,000 owing that needed to be paid. The customer refused to call us back until an email was sent, making reference to a contractor’s lien against their property for their non-payment. The customers reference to finishing the job themselves, only involved replacing their own defective faucet, that they refused to call us back on to get its installation scheduled. Withholding $5,000 for a faucet install was not reasonable or acceptable in this situation. We met with customer when they came in to make this final payment, and we ultimately discounted their final bill by $1,000 in an effort to show good will, and then they posted this review. Customer did indicate that they were very pleased with the final finished project."

"Ceasar and team did an amazing job building a large greenhouse kit for me. There were many pieces and it needed to be anchored so it was a large job! The outcome turned out beautiful, I would definitely recommend him!"

"The Five Star team has been nothing but amazing! The estimate process was easy to schedule and Roy took his time to listen to our goals. Megan and the other showroom staff were patient and we didn’t feel rushed to make our flooring choices right away. We even ended up adding additional services thanks to their patience while we waited for our project funding. We are already making plans to use their services again! Will refer them to all my family and friends."

"Wonderful! We shopped around for LVF to replace old carpet in our newly purchased home in Palm Coast, FL. We chose The Fast Floor for the excellent customer service, knowledge, and price! Their products are American made and high quality! Every step and person from presenting our options, delivering the boxes, and the install itself were friendly, professional, and kept the schedule and process exactly as promised. I am so pleased with the results, my floors are beautiful! Thank you to everyone at The Fast Floor. I highly recommend them. I have attached pictures. If you want new floors call Paula at The Fast Floor, you will be very glad you did!"

"Prompt, courteous, clean. Did a great job plus little extra touches. Will call him back for another job."

" carpet monday 13th called out sic tuesday14th found discrepancys 3=4 inches cut in middle of deliverd carpet only 10=10 room salveged 13=13 was suposed to do also friday17th new carpet for 13-13 room was cancelled was gray instead brown job was really stressfull two rooms of furniture in liveing room for one week not happy exp"

"Customer is very nice and wonderful, didn’t have to take long at all to finish the job. I was very impressed and appreciative."

"Excellent and prompt service, reasonable rates. Very happy with our work and will use them again. "

"Quality Without Question left us with a lot of questions. They installed Bamboo flooring for us which required glue and it wasn't until the job was over that we learned they don't normally install floors requiring glue. We could tell as there was dried glue left all over. When we mentioned it to them they came back the next day with a solution to get the glue up. Unfortunately, it did not work and therefore we're left with glue smears on our new Bamboo flooring. Did they offer any type of discount? No they did not. They are a nice group of guys, polite and professional. I just wish we would have known in advance that gluing floors was not their forte."

We are Orlando's premier remodeling company serving greater Orlando and surrounding 5 counties. We offer quality work at an affordable price to the homeowner. We offer interior and exterior painting, drywall repairs, framing, texture removal and application, pool deck refinishing, cabinet refinishing and cabinet installation.