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"Retired carpenter here. Purchased new heat pump and furnace in 2020 from Sunset heating and cooling. It stopped working after 5 years. We have had 2 different techs out to look at it. They can't fix it. But they did offer a $2000 to $4000 fix for us. On a fixed income. This is robbery. "

"They were prompt, did as promised, left the job site clean and very professional."

"When our air-conditioning unit stopped working during a heatwave, Jason came to our aid very quickly. The unit was over 20 years old and we knew it was on its last legs, though, it had miraculously to stay working since Jason fixed it 7 years prior (and saved our wedding!). As we expected, we needed a new unit and decided to also replace the furnace. Jason was able to schedule the replacements within a quick time frame, and he worked thoroughly and diligently to ensure that our new units were installed with the utmost care. He was very clean and conscientious, and we found him to be both honest and personable. We will continue to use Jason for all of our HVAC needs and highly recommend him to others."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"They were prompt to come over for the estimate, had the best price around, were personable and even though it took longer that estimated to finish the job they worked long hours to get it done, cleaned after themselves and even repaired drywall that was broken since buying the house."

"Absolutely horrible. They will not fulfill the 10 year warranty. They have ruined the roof and it will require a full roof replacement and structural repairs. Do NOT use this company."

"Great customer service! Explained everything very well in a way that was easy for me to understand. "

"He was on time and completed the job to my satifaction.."

"“I would never do business again with Comfort Solutions and Heating. On Oct. 31, one of their servicemen came out to clean our furnace. Three hours later, it quit working. A technician came out again November 1 and installed a new circuit board for $1.065.33 but our furnace still didn't work. In his invoice, he noted that we wanted a new gas furnace since ours was 17 years old, but still came out again November 5 and installed a gas valve which cost $550. Finally Comfort Solutions realized we were looking for a bid proposal. Their final offer was $7,159.19 which didn't include an air filter. I told them we wanted to seek other bid proposals. Comfort Solutions did offer to give us a credit of $1,083 for the circuit board and gas valve. A very reputable firm in business for 92 years, Robber & Sons gave us a proposal for $4,860 including an air filter and a new thermostat. I contacted Brian Adams, the owner of Comfort Solutions asking him to either match their price or give us the credit for the circuit board and gas valve, sending him an email and mailing a letter to him. Five days later and he has yet to contact us. I can't tell you how disappointed I am at Mr. Adams. My wife and I are senior citizens on limited income.. I'm pleased we found another furnace company that isn't overcharging us.”"