
Serving Hampton, VA and surrounding areas
Approved
In business since 2007
Free estimates
Warranties offered
"My wife and I are very, very pleased with Tidewater Pro Build’s remodel of our master bathroom, and we are not the easiest customers to please. We had discussed a remodeling project for several years but it became a necessity when our master bathroom shower developed a leak that started to stain and drip through the ceiling of the room below it. After two different plumbers could not find the source of the leak, we knew something drastic had to happen, and that is where Tidewater Pro Build comes in. I called and left messages with several contractors and posted inquiries on several contractor websites. A few of them ignored my requests. One contractor said that most of his men lived in Virginia Beach and would not want to drive as far as Suffolk for a job. Tidewater Pro Build responded to my website inquiry in the middle of a Sunday morning. Frank, the Sales Manager said that when he saw that we were having a leak through the ceiling, he knew the job was urgent and wanted to make contact as soon as possible. Frank met with us later that day and just a day or two later, Tidewater Pro Build was at our house to troubleshoot. They had to take down the drywall around the shower to find the leak, but once it was isolated and the living room ceiling dried out, they did a beautiful job in repairing and painting the ceiling. We did a total makeover of the bathroom. Frank made some design recommendations during the initial walk-through planning. We met with Trey and Brian to develop our design and lay out our plans. Along the way, Trey made several very helpful suggestions that kept our supply costs under better control. He recommended strongly that we stick with one line of plumbing fixtures to ensure that the finishes matched throughout the room. Trey offered a very creative solution to our problem of where in the bathroom to relocate the linen cabinet. The demolition phase went very quickly. The rebuilding phase proceeded much more slowly, as they predicted it would. Quality work takes time. We needed the job completed by a wedding-date deadline, before out-of-town family started to arrive. And even though, about a week before the deadline, it looked like the project would not be finished, we had a fully functional master bathroom in time for the wedding. It was not a rushed patch-job to get the project finished; the last phases of the job were done as carefully and with as much craftsmanship as the earliest. There were a few touch-up items that needed to be addressed after the wedding and those were done on schedule. When we found a few more add-on punch list items we wanted fixed, Tidewater Pro Build did not hesitate to come to our house and correct them promptly. Sales Manager Frank even came out to inspect the project when it was completed to ensure our satisfaction. This is the kind of customer service anyone would want from their home contractor. We now have a beautiful, designer-quality, custom master bathroom that is one of the prettiest rooms in the house and one of the nicest you will ever see. I will forward photographs to Tidewater Pro Build to post on their Facebook page when we have all the furnishings and décor in place. There are a few already. My wife and I would not hesitate to use Tidewater Pro Build for our future remodeling projects. Thank you Trey, Caleb, Brian, Frank, and Kevin!"





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