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"Great service"

"Job well done with no supervision. The job was done on time and within budget while I was on travel. The job was to install a shower surround over existing tile. An area for improvement would be to use a supplier with larger shower surround so that the lower corner pieces don’t need to be installed separately."

"$325 for 45 minutes. That's a bit high but whatever. The guy they sent was nice enough, on-time, and professional. Equipment didn't detect leak in pool intake pipe. Agreed something was wrong with the water intake (Maybe a kink or bend in the pipe). Quote to cut concrete and repair/replace pipe was $6,500. Before I got to the quote the tech said it would be high and I should get other quotes. Quote specified day and half of work for two workers (24 hours). That's $270+ per hour for each guy. I wonder if each guy makes $50/hr. I doubt it. So I either pay too much or start over with a new company. :( I'll start over with a new company! I won't do business with American Leak Detection again."

"Our experience with South Shore Gunite was excellent. A renovation of our pool was needed. All coping stones and tiles were replaced, the bridge between the spa and the pool was rebuilt and the top stair was refinished. A gasket on the pump was replaced and a Vacless Safety Vacuum Releast System was installed. Multiple crews came to our house to work on the pool and everyone was very professional. Communication with Brenda in the office was excellent."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."

"Excellent pleasure to deal with we’ll definitely recommend the company"