
Serving Hatch, NM and surrounding areas
In business since 2011
Free estimates
Emergency services offered
"At first, Lee (an owner) was very accommodating and worked well with us on estimates, scheduling, troubleshooting and payment for a nearly $5,000 cost of work on overlapping projects. For the most part, service crews were punctual and professional, though we had to jump in and get Lee to change some of their plans to put conduits in awkward places, attach other conduits to walls instead of fascia outdoors, etc. We realized the house is old and the projects at times were challenging. Certain complications arose that involved extra time or parts, and we appreciated Lee's willingness to stick with his commitments.
Some months ago, after repeated tripping of a kitchen circuit-breaker, Lee came out once and essentially told us he couldn't figure out why this intermittent problem was continuing after the upgrades (we did not replace all the wiring in the attic, as that would have been cost-prohibitive). At that time he said that, due to overloading, a new circuit to the kitchen might be needed, which of course we knew we would have to pay additional for.
Some time went by and the kitchen breaker started tripping again, though I had juggled the electric load and put some appliances on another circuit. I tried to call Lee, left a message and he did not respond.
A few months went by with more or less normal service, and then the problem started to happen again, so I tried to call again. Speaking with the receptionist, I left two more messages, with increasing urgency. She told me Lee had been very busy but she would make sure he got word I was trying to reach him. That was several weeks ago. He never called me back.
Even if he felt he couldn't help us, he should have had the courtesy to return my calls. After spending $5,000 for services from LC Electric, I couldn't even get a response to a problem that could conceivably have been a result of improper work by his company, or else might have resulted in a new work order. Either way, this is not only unprofessional but lacking in all business etiquette. I can't believe the man was simply too busy. To say we are disappointed would be a tremendous understatement.
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