Get matched with top deck or porch build or replacers in Helotes, TX

"First, let me say that the deck is beautiful. The man who built it was knowledgeable and hard working. The women who came to apply the sealer were great. We were given nice discounts for being a teacher. All of those are the pluses to our experience and pushed our rating to C. Our problem with the experience was the length of time it took, poor communication from the company about deliveries, work schedules and the fact that only ONE man worked on our deck the entire time (which affected the length of time to build). Timeline and completion plan were big concerns of ours from the estimation process. We told each company we got estimates from that we wanted the time between taking the deck off of our house to completion to be tight and minimal. We were told that this was possible. On our estimate from Timeless Sunsets, we were told 7 days. It took 3 weeks! If the company had been transparent (tell us lumber was hard to get, tell us you are having ONE man do this entire job, etc.), we could have either prepared or chosen someone else. I have texts from the owner telling us when lumber would arrive on a Monday (we thought he had an ETA from the lumber company). The installer took the deck off of the house on that Monday, so we could no longer exit the back door to the yard (it’s 4 feet off of the ground). The lumber did not arrive until Thursday afternoon and then the company told us they would begin the rebuild after the weekend. That’s one full week with no back door. Again, we said from the beginning that timing was important to us."

"Signed contract for 1,000 sq ft floating deck and railing atop 3-car garage, some Hardie boards installed on end of 2nd story house facing deck, painting, caulking, etc. 24/25Aug Hardie installer did an unprofessional job. 12,13&15 Sep, first paint crew did lousy job caulking and painting Hardie boards. 5Oct, second paint crew did more caulking and tried to better paint job. Still blotchy, but tired at this point dealing with company. Threatened to pay for what was done and terminate contract, but owner threatened to have his attorney contact us. We continued after having an hour-long meeting with the owner to get things on the "right track;" however, nothing changed. 11-23Oct, deck installers installed sub-frame pressure-treated lumber and Trex decking, steps, and porch cover. A very nice job. 23Oct, sub-contractor did excellent job installing a metal roof on the porch. 24/25Oct, another crew did a beautiful job installing railings. 30/31Oct, second paint crew did poor paint job and poor storm door install. 6Nov, had to have Hardie board door frame removed and replaced with cedar (wood) frame for storm door to be properly attached. 7Nov, Third, yes third, paint crew showed up to paint and caulk door frame and touch up 2nd paint crew's poor paint job. Contract and advertisement state "no money paid till job completed." On 19Oct owner asked for "$25K or $30K payment" as he needed funds. I acquiesced and gave him $20K. Final payment of $26K was made on 8Nov17. The day final payment was made, I had a question about Trex and went to the Trex web site and discovered the wolmanized/pressure-treated sub-frame lumber used for the floating deck should have had Trex Protect Joist and Beam Tape installed doubling the life expectancy from 10 to 20 years--confirmed via e-mail from Trex customer service. Was disappointed this professional company with a "passion for quality deck construction" wasn't aware of this product. (Did ask Diamond Deck owner why this wasn't used in our last e-mail to him, no response--he had our money. After agreeing to a $46K contract, certainly another $500 or so for beam tape to double the life of our sub-frame wouldn't have been an issue.) This 10-week project was the most stressful remodeling experience in our lives. Extremely poor communication, project managers who don't oversee a job nor coordinate work with homeowner and workers, and excuses galore. The company obviously takes on too many jobs sacrificing quality and leaving the homeowner feeling like this is a side-line project and "we'll get to you when we can." Also, we are still cleaning up behind the crews (oil stains all over our driveway from sub-contractor/employee vehicles, unused screws, cigarette butts, etc.). We paid for our own porta-potti as none was offered. During this 10-week ordeal (albeit we did have several weeks of poor weather or shipping delays) we had NUMEROUS e-mails, texts, phone calls & some meetings--totally uncalled for if this was"

"Kyle came out and designed us an outdoor kitchen and cover for our existing deck. He was professional, thorough, and extremely knowledgable. He answered any questions we had (and we had a lot). The end result was above and beyond our expectations. We have recommended Diamond Decks to many of our friends. A+ service all the way around."

"QCD did an amazing job on replacing my old wooden deck with a new composite deck. The attention to detail exceeded my expectations. they also worked with me a few minor special requests. I felt very comfortable discussing the project as it progressed and am delighted with the final result!"

"David, the owner, personally came by and gave us the quote for the work. He is an honest businessman with integrity. He was easy to work with and answered all questions that were posed to him knowledgeably and amicably. He also takes great pride in his staff and employees. The employees who did the job (Joshua and Charlie) were friendly, communicative, and thorough, making sure that all leftover parts and trash were taken care of. The repaired gate looks and operates great. I asked them about keeping some of the old wood slats from the gate to repair some other slats in a nearby part of the fence and they offered to do that work while they were there at no additional charge. I had pointed out 3, they ended up replacing 5! That work also looks great. Only one minor piece of constructive criticism: the new gate has a gap near the post. It is unavoidable due to the how the mechanisms work. We had been referred to David's website to see a picture of what it might look like and did not note that. It would have been good to have an understanding of that so that we could discuss what options might be available to mitigate at the time. Still very pleased and looking forward to doing business with Ultimate Handyman, LLC again and would recommend highly."

"Kent will be my go to person from here on out for any landscaping needs we have. He did such an amazing and detailed job with installing pavers in our backyard. Extremely easy person to work with. No issues or complaints, 10/10."

"Our new back porch is great, they have done a wonderful job. After they was done with everything and we had neighbors complaining about how good it looks"

"Excellent job. Removed and hauled away old fence. Then replaced with new. Project was done quickly and efficiently. Fence is sturdy and looks great. Already had positive comments from folks in the neighborhood."

"Very professional, respectful, and courteous. The PM walked me through every step of the process and helped me understand all the work that would be done. The PM also was flexible with my schedule. All the workers were efficient and highly skilled. I would recommend this provider for small or large projects."

"I expressed interest in System Pavers at a home show. I wanted to replace or cover my cracked concrete patio, and I had priced the cost of materials to do a composite deck over it, which I would have had to build myself. I was pleased with the decent price that I was given, so I went forward with a contract. Originally the project was scheduled for the middle of April 2020, but the virus shutdowns interrupted the schedule. However, shortly after the company was allowed to resume operations, my project was scheduled for the first week of May. Originally I expected a 3 day project. Then the time was reduced to 2 days. But Julio and his crew were so efficient that they completed it in one long day. I was able to watch the entire process from start to finish. It was both fascinating and instructive. The end result is very attractive. I am very pleased. This was a relatively small project, a 10x24â patio. Yet from start to finish, from the time Josh met with me in my home until Julio told me that they were finished and Tyler met with me to review the projectâ s completion, I felt like it was the biggest project in their books. I donâ t know how I could have been treated better."