
Serving Hilliard, FL and surrounding areas
In business since 2017
"Contacted provider by telephone on 12/30/15 regarding repair. Was provided price quote of $60 for diagnostic service call. I had been given an estimate of $99 by the factory authorized provider but that provider could not come for several days. I chose All Appliance for the price and availability. The All Appliance technician (Michael) came out the same day. He provided a repair estimate of $125-$135 and a parts estimate of $68-118 plus an additional senior citizen discount of 10% off. I was told the liner would be ordered the next day (12/31) and I would be notified on when I should expect it. I did not receive any calls back and started calling on 1/5/16 for an update. I left messages at the office 3 times on different days with no return call. I also left several messages at the number left by Michael as his direct number, also with no return call. I finally reached them on 1/8/16 and was told that the wrong color liner had been ordered. I contacted them again for an update on 1/9/16 and was told that Samsung didn't have the part and that it had to be ordered from California and that it cost $98. The part arrived and was installed on 1/13/16. During the 2 weeks between the original service call and the repair, I could not open the left door of my French door refrigerator. The charge on 1/13/16 was labor $135 and liner $118. The original diagnostic charge of $60 was deducted. The liner price was $20 more than I had been told it would be after it was ordered. We were not given the senior citizen discount that we had been promised. I again attempted to call them to clarify the bill multiple times, leaving a message each time and not receiving a call back. I finally reached Ashley, who said that the extra $20 was for overnight delivery and that the labor fee is not time based, just flat labor of $135. She told me that I would get a refund for the senior citizen discount (approximately $20). It has now been over 10 days and I have not received the refund. I called again on 2/15 and 2/17, again leaving messages and receiving no call back.
In summary: (1) I received several stories about why the part was delayed. I suspect, but do not know, that the part was not ordered in a timely manner. Therefore, they had it shipped overnight and charged me for the delivery fee. (2) I never received the refund for the senior citizen's discount that was promised. (I was originally told that they did not offer one even though one is listed on Angie's list). (3) Extremely poor customer service and responses to multiple messages. (4) I was told verbally that the part has a 1 year warranty and the labor has 90 days warranty. No one would put this in writing although the invoice says that parts are only covered for 90 days.(5) The work itself was completed and the liner and door work fine.
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