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"Customer has hired pro but job is in process."

"Very quick and responsive. Loved that they reviewed videos of the roof with me at consultation. Work was done quick and cleaned up everything before leaving."

"Hired to install an outdoor enclosed elevator on 3/29/22. Had to pay a deposit of 50k. Elevator was to be completed in July, 2022. Lied to about every part of the progress including that the plans were waiting to be approved, only to find out they were never even completed let alone turned in. Hired an atty to get my deposit back. Nothing resolved. Jim and Mary Ann asked to a release form. I signed it, and still never received full deposit back. Only received 13k that they deposited on elevator. Do not hire this company. They are not reputable and their word is no good"

"Buyer beware—based on my personal experience, I cannot recommend Watertight Roofing for roof replacement. The communication with the company is poor, and attention to detail in their workmanship is lacking. I encountered numerous issues that were only resolved haphazardly. The owner stated to me that once the issues were resolved, I should call him to discuss the bill, which any reasonable person would interpret as an offer for a discount given the inconvenience. However, when the work was completed, I couldn’t reach him. The office informed me that the owner apologized for any misunderstanding and insisted that the original bill was fair. I paid the full amount immediately. Below, I’ve outlined my experience with supporting photos—ultimately, the decision is yours. Initially, the quote and communication with the staff over the phone were fine. However, my experience took a turn when the workers arrived for installation on 02/12/25. There was no introduction, no indication of who was in charge, and no communication with me at all. The crew started working without acknowledging my presence. I had some concerns, as I had recently installed fascia and soffit, and wanted to let the team know about the wood I had purchased for under the drip edge. Unfortunately, the crew didn’t speak English, and I struggled to find someone who could address my questions. After some back and forth, I finally spoke to someone who seemed annoyed by my concerns about the wood. He told me it wasn’t enough, despite me measuring it carefully. He also didn’t know whether the flat roof was being worked on, which struck me as odd. The crew worked long hours, from 7:00 AM to 7:00 PM, but it seemed they were more focused on finishing quickly than ensuring quality. Later, the owner, Sean, explained that no supervisor was present that day, which would have ensured proper communication. The roof installation itself was rough—at times, the noise was so intense it felt like something might fall through the ceiling. I’ve had two roofs installed previously, but never have I heard such loud “booms” or experienced the amount of vibration I did with Watertight Roofing. This caused cracks in the ceiling texture in my back bedroom and even nails to push through the ceiling in another room. The owner promised to send a drywall person to fix the damage, but while the cracked ceiling was repaired, it will never quite be the same. Another issue involved the metal flashing at the junction of my roof and flat roof. The flashing was bent and damaged from the fascia replacement. I assumed it would be replaced as part of the new roof, but after trying to communicate with a worker who didn’t speak English and trying to get help from the office, the flashing was only fixed after some back and forth. The worker seemed upset by my call to the office, and the flashing was hammered flat and poorly repaired. It was eventually changed. During this process, my new fascia got scratched, and a piece of the drip edge was left sticking up, which I had to fix myself. To make matters worse, during the removal of the old drip edge, a five-foot section of my soffit, in the front of my house, was torn off and discarded in the dumpster. Where the soffit was torn off it created a noticeable gap between two fascia pieces on the edge. No one inspected the job when they were done, and I had to follow up with the office to get the soffit fixed. Even after that, the work was sloppy. The screws in the wood weren’t countersunk, so now I have to do that myself, along with filling in the holes and painting. The caulking job was also poorly done—rather than properly sealing the gap between the fascia pieces, they just filled it with caulk. The roofing crew left behind a lot of materials on the side of my driveway with no communication about whether they were mine or if someone would pick them up. After the installation, I had to clean up tar and finger marks from the drip edge around the house, cutting my finger in the process, and pick up small pieces of trash from my roof. I emailed the office outlining these issues, and the owner finally contacted me to set up a meeting. He was an hour late and had the office call to notify me. When he arrived, he admitted that communication had been poor and he did not have a supervisor on property during the installation. He promised to fix the issues. He told me not to pay the bill until everything was completed. He mentioned it would take about a week and a half to finish everything. Fast forward to today, 03/12/25—one month later—I paid the full bill. After sending pictures to the owner on 03/06/25 and following up on 03/11/25, I received an email from the office stating that the owner felt it was fair to maintain the original bill, and that they addressed the issues. The owner never contacted me directly and clearly had no intention of speaking to me. In the end, I had to deal with poor communication, a lack of supervision, incomplete repairs, and many frustrating tasks that I had to handle myself. I was patient and understanding, but my family and I have had a thoroughly unpleasant experience with Watertight Roofing. While I now have a roof, I don’t believe anyone should have to go through the same ordeal we did. Please consider this review before making a decision—hopefully, you can avoid the same frustration we faced."

"The service provided by Action Roofing is stellar. I was particularly impressed with how informative, professional and caring the customer service representative, Miguel, was. I had a horrible leak in my living room and they handled the issue very quickly and communicated every step of the process. Overall a great team, thanks so much!!"

"My new roof installation went smoothly from beginning to end. Sean Waymire did a thorough examination of the job to be done, took exact measurements and gave me a fair price. Jeremy Johnson and a colleague were on site as project managers. The installation team did an excellent job, and were glad to answer my questions as the job progressed. Ms. Marissa Tyrell, as Operations Coordinator, kept me informed at every step of the project. I recommend Universal Roof & Contracting for their fully professional work."

"As the saying goes " whatever is worth having is worth waiting for" really held true in my situation. At the time I got the estimate I was informed that Scott Allen was backed up with projects and the wait to have my roof repaired would be considerable but having read good things about them I was willing to wait. Once their calendar was cleared they called and set up a day and time that they would start. A crew of four arrived promptly on the assigned day and set to work. They were the hardest working foursome I have ever witnessed! In two days they completely removed all the old shingles and black paper, re-nailed all the original wood decking, installed new black paper and new shingles. Justin, their supervisor, came periodically to check on their progress and also came back on the third day to ensure everything was as it should be. Justin, Carlos and the crew of four all performed their assigned tasks in an exemplary and professional manner. Their work and the materials used were of the highest quality. I highly recommend Scott Allen Roofing, their pricing is reasonable and their work is superb!"

"Jon had Excellent communication. This was our first time getting roof work done and he was very informative throughout the process. The roof was definitely a job well done. Very pleased with the service overall. I’m very happy and would recommend this company to anyone needing roof service done!"

"Great experience."