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"From the minute Chris contacted us, we knew we were dealing with a total professional. He responded promptly, gave us a reasonable quote, scheduled the job quickly and showed up as promised. He came with the right machinery for the job and high quality materials. We were very impressed with his work ethic and his expertise. We are delighted to give Classic Creations our highest recommendation and would not hesitate to use them again for future projects."

"After meeting with Bob, and being shown and explained the project necessary to take care of our crawl space issue, I was convinced they were the guys for the job, They arrived when they said they would, and finished in the time estimated. A job well done and highly recommended !!!"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"they came out and gave me a very fair estimate. they told me approximately when i can expect the work to be done. it was done even sooner than that. The two installers showed up. they were professional, on time, called ahead, left everything clean, took everything away with him, did it right the first time. definitely will use them again"

"They did excellent work and the problem has been resolved"

"Amazing work from start off consulting through the end of the project. Very well rounded crew and amazing customer service. They kept me informed of the project every step of the way including when they were finding some damaged pipes under ground that we were not aware of. It reminded me of the type of contractors from home where I grew up in the South that were not out for the money but instead were in the business because they like the work and they love helping people accomplish their dream landscapes."

"Great service! Emergency service and done within the day!"

"Helped me with my flooring and trim I couldn't do because the flooring was wicked cheap and low quality and my floor was very unlevel with dips, he had it done in no time and I came out looking fantastic, could never even tell the old floor was in rough shape"

"Highly recommend! Excellent communication, very professional, incredible work. They took my weed-filled back yard and turned into paradise!! Beautifully landscaped now and I couldn't be happier. Price is very reasonable."